Cathay Pacific Management Problems
Table of Content
Introduction
Analysis of Problems
Problem 1
Causes
People Management Problems
Impacts to organizational performance
Problem 2
Causes
People Management Problems
Impacts to organizational performance
Recommendations
Alternative solutions for problem 1
Alternative solutions for problem 2
Conclusion
References INTRODUCTION
Background Information
Cathay Pacific Airways Limited, which is managed by the Swire Group, is the largest airline and flag carrier of Hong Kong. The company with over 14,000 staff worldwide now, was founded by 1946. It based at Hong Kong International Airport, and its operations include scheduled passenger and cargo services to over 120 places around the world. (http://www.cathaypacific.com/cpa/en_INTL/careershome?CX_LANGUAGE=en)
The union power is strong for Cathay Pacific. According to the history, union actions were taken for different reasons since 1981. (http://zh.wikipedia.org/w/index.php?title=Cathay_Pacific&variant=zh-hk#.E7.88.AD.E8.AD.B0) This union has a norm on having deviant workplace behavior.
Problem Encountered
In the following parts, we look deep into two major people management problems about the customer services officers in this company. The first one is about the protest of the reduced size and facilities of new rest room. Another one is about the increasing overtime work. ANALYSIS OF PROBLEMS
Problem 1
Causes
Over a hundred of Customer services officers refused to work overtime for three consecutive days in order to protest the reduction of the size and facilities of their new rest room. Because of the reduction of hygiene factors, ground crews are more dissatisfied with their job and they are likely to have unionization attempts.
People Management Problems
First of all, the ground crews considered that they were not treated fairly as they perceived that the procedures decided by Cathay are unfair. Although the staffs are directly affected by the changing position of the new rest room, they
Introduction
Analysis of Problems
Problem 1
Causes
People Management Problems
Impacts to organizational performance
Problem 2
Causes
People Management Problems
Impacts to organizational performance
Recommendations
Alternative solutions for problem 1
Alternative solutions for problem 2
Conclusion
References INTRODUCTION
Background Information
Cathay Pacific Airways Limited, which is managed by the Swire Group, is the largest airline and flag carrier of Hong Kong. The company with over 14,000 staff worldwide now, was founded by 1946. It based at Hong Kong International Airport, and its operations include scheduled passenger and cargo services to over 120 places around the world. (http://www.cathaypacific.com/cpa/en_INTL/careershome?CX_LANGUAGE=en)
The union power is strong for Cathay Pacific. According to the history, union actions were taken for different reasons since 1981. (http://zh.wikipedia.org/w/index.php?title=Cathay_Pacific&variant=zh-hk#.E7.88.AD.E8.AD.B0) This union has a norm on having deviant workplace behavior.
Problem Encountered
In the following parts, we look deep into two major people management problems about the customer services officers in this company. The first one is about the protest of the reduced size and facilities of new rest room. Another one is about the increasing overtime work. ANALYSIS OF PROBLEMS
Problem 1
Causes
Over a hundred of Customer services officers refused to work overtime for three consecutive days in order to protest the reduction of the size and facilities of their new rest room. Because of the reduction of hygiene factors, ground crews are more dissatisfied with their job and they are likely to have unionization attempts.
People Management Problems
First of all, the ground crews considered that they were not treated fairly as they perceived that the procedures decided by Cathay are unfair. Although the staffs are directly affected by the changing position of the new rest room, they