Treadway Tire Company

Problem Statement and Root Cause Analysis
On the surface, it may appear that the high turnover experienced at the Lima plant was the result of morale and job dissatisfaction issues. However, closer analysis identifies these factors as symptoms of a larger problem. Yes, the high turnover is a symptom of a larger problem. The morale and job dissatisfaction are symptoms as well. One symptom influences or lead to other symptoms. For instance, the morale and job dissatisfaction led to the high turnover. Therefore, what factors led to the morale and job dissatisfaction symptoms? The following factors or symptoms led to the morale and job dissatisfaction symptom:
• The nature of the work that included juggling multiple responsibilities and resolving many issues in a long 12 hour shift
• The conflicting priorities between the employees, management, and union and being pulled in different directions
• The lack of training,
In reviewing the model of organizational behavior, the root cause of the problem at the Treadway Tire Company in Lima involves components of organizational, group and individual mechanisms. The company culture is responsible for every symptom listed above. Furthermore, the leadership style, behavior, power, and negotiation are contributing to many of the symptoms. In addition, the team processes and communications are responsible for the many of the symptoms. For Ashley Wall to improve job performance (improve productivity) and organizational commitment (reduce turnover), she must institute changes with the organizational culture, leadership mechanisms, and team processes to improve the individual mechanisms such as job satisfaction, stress, trust, learning, and