application portfolio prioritized list of existing and potential IT systems, organized by application.
business process
A collection of related activities that produce a product or a service of value to the organization, its business partners, and/or its customers.
business process management (BPM)
A management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.
data items
An elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
digital divide
The gap between those who have access to information and communications technology and those who do not.
globalization
The integration and interdependence of economic, social, cultural, and ecological facets of life, enabled by rapid advances in information technology.
individual social responsibility
(also called organizational social responsibility) Efforts by organizations to solve various social problems.
information
Data that have been organized so that they have meaning and value to the recipient.
information systems (IS)
(also called management information systems) The planning, development, management, and use of information technology tools to help people perform all tasks related to information processing and management.
information technology (IT)
Any computer‐based tool that people use to work with information and support the information and information-processing needs of an organization.
information technology (IT) architecture
A high-level map or plan of the information assets in an organization.
information technology (IT) infrastructure
The physical facilities, IT components, IT services, and IT personnel that support an entire organization.
information technology (IT) steering committee committee, composed of a group of managers and staff