Preview

cebu pacific aircraft davao accident

Powerful Essays
Open Document
Open Document
1098 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
cebu pacific aircraft davao accident
Cebu Pacific Aircraft Accidents in the Philippines
Executive Summary
The purpose of this study is to provide the information and solution programs in providing quality service. CAAP (Civil Aviation Authority of the Philippines) is one that provides airlines the legal authority to participate in improving work-related tasks and services in aviation industry. One of the most pressing issues facing most airline industry locally today is the need to improve their quality service in terms of communication, booking tickets, and time/delayed flights. There are three factors to be considered for accident/incidents: (1) Human Factors (2) Environmental Factors (3) Material Factors. Finding of cause factors, providing safety recommendation, related trainings-standard deviation.
Introduction
Airline is a system for scheduled air transport of passengers and freight. A business providing a system of scheduled air transport and also called airway. Airline is a basic mode of transportation to cater hospitality and tourism industry. It focuses on the services in promoting different tourist spots in the country, Philippines. Cebu Pacific is one of the pioneering airline industries in the Philippines that promote tourism.
Cebu Air, Inc., operating as Cebu Pacific Air, is an airline based on the grounds of Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, the Philippines. It offers scheduled flights to both domestic and international destinations. Its main base is Ninoy Aquino International Airport, Manila, with other hubs at Mactan-Cebu International Airport, Clark International Airport., Francisco Bangoy International Airport[ and Iloilo International Airport.
The airline is a subsidiary of JG Summit Holdings. Cebu Pacific is currently headed by Lance Gokongwei, presumptive heir of John Gokongwei, the chairman emeritus of JG Summit. The company has 1,182 employees (as of March 2007). In October 2010, the airline completed an IPO of 30.4% of

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Mkt/571 Week1

    • 646 Words
    • 3 Pages

    In this scenario Classic Airline offers customers service of delivering them from one destination to another. The great way of attracting customers in service providing companies is to create the extraordinary experience. In this case the company can retrain the employees to provide its customers the exceptionally friendly customer service.…

    • 646 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Theo 104 Week 8 Quiz

    • 885 Words
    • 4 Pages

    Cebu Pacific can work with different web browsers, People can also resize or adjust browser’s option in compromising tasks regarding information e.g. about the availability of flights in certain time and its destination. About the case where in the style of Cebu Pacific’s site I’m not sure about its previous layout, but from the first time I saw the site I think all the need of the user will be seen. It is not that difficult to understand [its functions].…

    • 885 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    “A Tale of Two Airlines in The Network Age” case description of Professor McPherson’s extremely different flying experience with the two Airlines lays out the facts of what matters the most in such a difficult situation. Airlines are constantly facing unexpected delays caused by weather conditions. How to improve customer service quality in those occasions has become a challenge to airline management and should be dealt with great attention. The lists of factors below compare the difference of customer service provided by the two airlines from different aspects.…

    • 418 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Regional Airlines Case Study

    • 2847 Words
    • 12 Pages

    In an extremely regulated and thus relatively uniform industry such as the commercial airline industry, the successful airline is the organization which sets itself apart from the competition. Within an industry that requires customer planning to interface with flight schedules and security measures, a major operational aspect which can aid an airline in gaining an edge on the competition is customer service. The effective consumption of air travel (finding flights, buying tickets, getting through the airport, boarding a plane, and finally reaching the final destination) is not the same simple consumer –supplier relationship that the consumer experiences in a trip through the Wal-Mart checkout counter; the nature of air travel makes the interaction between the airline and the customer very complex. Almost every facet of the complex relationship between the airline and customer can generate a large amount of stress for the consumer; consumers find poor customer service in the face of tight travel deadlines and paid for travel plans that did not necessarily go as intended extremely frustrating.…

    • 2847 Words
    • 12 Pages
    Better Essays
  • Good Essays

    Aviation Professionalism

    • 924 Words
    • 4 Pages

    The issue of professionalism and responsibility in the airline industry has been in focus recently due to some recent events like the Northwest pilots flying past their destination airport, in-flight breakdowns and rants by pilots and flight attendants, and airline mergers. I feel that sometimes media speculation exaggerates the issues presented to society and highlights mistakes where the public gets the impression that these types of incidents and errors are taking place daily. The reality is that safety measures are an integral part of an airline worker’s training and major errors or incidents occur rather infrequently. At the same time, another reality is that a mistake made by an airline employee, whether pilot, technician, or air traffic controller runs the risk of being fatal and this is where the attributes and ethics of an individual come into play.…

    • 924 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Unlike consumer goods such as mobile phones, airline transportation cannot be measured, tested and verified in advance to assure quality. What is being sold to consumers is merely a performance and hence the criteria for measurement would be complex and would not be precise. Services that involve a high labour content are known as heterogeneous in definition means that the performance varies from customer to customer and day to day. The quality of interactions between people will vary from a daily basis and cannot standardised to ensure uniformity the way quality of goods that are produced in manufacturing company’s can. Finally the quality of the service occurs during service delivery when the interaction between customer and provider takes place. Only customers are able to judge quality of service. (Delivering quality service by Valerie A Zeithaml)…

    • 532 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    The author, whose copyright is declared on the title page of this work, has granted…

    • 12466 Words
    • 57 Pages
    Powerful Essays
  • Good Essays

    Air Canada - Risk Management

    • 2529 Words
    • 11 Pages

    The airline industry is one of the largest global industries in the world. Airline companies in the airline industry have gone through challenging obstacles in the past decade. Many changes have occurred within the industry and increased regulations have driven up cost for the industry. The attacks on 9/11 left the industry in shock when planes were used in terrorist attacks in the United States. These attacks changed the mentality of the industry and shifted the focus towards safety. Safety was also a major concern in the industry with the breakout of SARS in 2003 and the H1N1 flu in 2009. The airlines had to ensure that public health and safety of the travelers were their main priority. Safety comes at a big price for the industry since a breach in safety can affect the reputation of the company and industry.…

    • 2529 Words
    • 11 Pages
    Good Essays
  • Best Essays

    Csr Ryanair

    • 3593 Words
    • 15 Pages

    Appelbaum, H.S and Fewster, M. B. (2004). "Safety and Customer Service: Contemporary Practices in Diversity, Organizational Development and Training and Development in the Global Civil Aviation Industry". Management Research News. 27, 10, p. 1-26.…

    • 3593 Words
    • 15 Pages
    Best Essays
  • Powerful Essays

    Banco Filipino Failure

    • 3306 Words
    • 14 Pages

    Banco Filipino Savings and Mortgage Bank (PSE: BF), or simply Banco Filipino, was a savings and loan association based in the Philippines. It is also known for property developments such as BF Homes, subdivisions in Parañaque, Quezon City and Las Piñas. The Bangko Sentral ng Pilipinas (BSP) on March 17, 2011 ordered the closure of Banco Filipino Savings and Mortgage Bank and placed it under the receivership of state-run Philippine Deposit Insurance Corp. (PDIC), saying its liabilities topped its assets by P8.4 billion.[1]…

    • 3306 Words
    • 14 Pages
    Powerful Essays
  • Powerful Essays

    Plane crashes are an unfortunate and rare occurrence in the airline industry, but Korean Airlines had a problem. Their planes were crashing at a rate many times higher than other airlines. In comparison, Korean Airlines’s crash rate was seventeen times higher than the crash rate of U.S.-based carrier United Airlines. Seven of their planes were completely destroyed in crashes between 1991 and 1999. However, their safety record instantaneously turned spotless post-1999.…

    • 2930 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    Key Functions of Airlines

    • 18089 Words
    • 73 Pages

    This chapter covers the function of the airlines and its product. It also studies the main operating department their function and also the other associated departments which are essential for the smooth operation It also covers the airport functions pertaining to commercial and technical activities.…

    • 18089 Words
    • 73 Pages
    Good Essays
  • Satisfactory Essays

    Most of the passengers’ complaints are about quality of customer service and extra services, which are not included in ticket and are charged for. The improvements of these areas are essential in terms of satisfying out customers and remaining their loyalty.…

    • 368 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    top companies

    • 2312 Words
    • 120 Pages

    TOP 500 NON-INDIVIDUAL TAXPAYERS FOR TAXABLE YEAR 2011 Based on Income Tax Returns Filed RANK TIN 1 001 901 673 SMART COMMUNICATIONS INCORPORATED 2 000 101 528 MANILA ELECTRIC COMPANY "MERALCO" 8,302,481,339.38 3 000 662 551 SHELL PHILIPPINES EXPLORATION, B.V, 6,391,535,905.21 4 206 136 596 CHEVRON MALAMPAYA LLC 6,309,861,723.00 5 000 421 786 NESTLE PHILIPPINES INC 4,886,077,359.00 6 006 807 251 SAN MIGUEL BREWERY INC. 4,775,481,657.84 7 000 768 480 GLOBE TELECOM, INC. 4,522,451,208.31 8 007 515 588 PMFTC INC 3,709,288,593.70 9 000 168 801 PETRON CORPORATION 2,620,598,749.07 10 003 058 789 SM PRIME HOLDINGS INC 2,226,517,500.96 11 000 283 731 PHILEX MINING CORP 1,876,747,468.50 12 000 164 757 PILIPINAS SHELL PETROLEUM CORPORATION 1,818,172,492.44 13 004 838 123 METRO RAIL TRANSIT CORPORATION 1,704,039,287.10 14 004 470 601 FIRST GAS POWER CORPORATION 1,492,555,812.60 15 000 488 793 PHILIPPINE LONG DISTANCE TELEPHONE COMPANY 1,482,750,000.00 16 005 038 428 MANILA WATER COMPANY, INC. 1,287,736,959.20 17 003 841 103 TEAM SUAL CORPORATION 1,227,008,548.06 18 005 025 704 QUEZON POWER (PHILS), LIMITED CO. 1,031,481,437.00 19 000 342 744 UNILEVER PHILIPPINES,INC. 1,020,290,189.70 20 000 887 972 PHILIPPINE AMUSEMENT AND GAMING CORPORATION 960,262,390.46 21 000 477 103 MEGAWORLD CORPORATION 929,818,005.90 22 000 237 540 LAFARGE REPUBLIC, INC. 901,299,306.06 23 000 786 732 MANILA INTERNATIONAL AIRPORT AUTHORITY 900,729,144.59 24 005 017 501 SAN ROQUE POWER CORPORATION 885,925,077.00 25 245 572 896 GALOC PRODUCTION COMPANY W.L.L. 870,553,529.40 26 238 684 383 EMPERADOR DISTILLERS, INC. 863,017,104.00 27 004 625 830 CITRA METRO MANILA TOLLWAYS CORPORATION…

    • 2312 Words
    • 120 Pages
    Satisfactory Essays
  • Good Essays

    It has been suggested that Airphil Express be merged into this article. (Discuss) Proposed since September 2013.…

    • 638 Words
    • 3 Pages
    Good Essays