Executive Summary
The purpose of this study is to provide the information and solution programs in providing quality service. CAAP (Civil Aviation Authority of the Philippines) is one that provides airlines the legal authority to participate in improving work-related tasks and services in aviation industry. One of the most pressing issues facing most airline industry locally today is the need to improve their quality service in terms of communication, booking tickets, and time/delayed flights. There are three factors to be considered for accident/incidents: (1) Human Factors (2) Environmental Factors (3) Material Factors. Finding of cause factors, providing safety recommendation, related trainings-standard deviation.
Introduction
Airline is a system for scheduled air transport of passengers and freight. A business providing a system of scheduled air transport and also called airway. Airline is a basic mode of transportation to cater hospitality and tourism industry. It focuses on the services in promoting different tourist spots in the country, Philippines. Cebu Pacific is one of the pioneering airline industries in the Philippines that promote tourism.
Cebu Air, Inc., operating as Cebu Pacific Air, is an airline based on the grounds of Ninoy Aquino International Airport (Manila Terminal 3), Pasay City, Metro Manila, the Philippines. It offers scheduled flights to both domestic and international destinations. Its main base is Ninoy Aquino International Airport, Manila, with other hubs at Mactan-Cebu International Airport, Clark International Airport., Francisco Bangoy International Airport[ and Iloilo International Airport.
The airline is a subsidiary of JG Summit Holdings. Cebu Pacific is currently headed by Lance Gokongwei, presumptive heir of John Gokongwei, the chairman emeritus of JG Summit. The company has 1,182 employees (as of March 2007). In October 2010, the airline completed an IPO of 30.4% of