Ch Cmc Manifesto Hooters Restaurant Operations Excellence
THE CMC-HOOTERS MANAGEMENT MANIFESTO" GUIDE TO HOOTERS RESTAURANT OPERATIONS EXCELLENCE
By James E. Cornett III, with J. Philip Cornett
All Rights Reserved
Copyright 1998
Created: December 1996 Last Updated 7-16-2010
MANAGER RESPONSIBILITIES
This memo will highlight responsibilities for the Hooters Manager position. Many duties are for the position of General Manager. However, any "assistant" manager performing these duties well will progress and perform much better than one just merely going through the motions. This set of philosophies and operating policies was derived from the CMC-HOOTERS GENERAL MANAGER MANIFESTO.
OVERVIEW
There are many responsibilities that will be defined in terms of mechanical responsibilities.... But more important than that, and therefore things that I will list first, are philosophical and attitudinal responsibilities. Most managers can run a typical restaurant. But Hooters is not a typical concept or restaurant operation. It takes a special person to manage a Hooters and an even more special person to be a excellent manager of a Hooters Restaurant.
You have to run the restaurant like it's yours and the GM's to own and run, working as a team, and make yourself only settle for being the BEST in town. Nothing second rate. You must know that settling for mediocrity means death to the restaurant, any potential bonuses, and death to job security and career growth. That means always concerning yourself with the guest's perception of what's going on...what kind of service are they getting? Is it the best they've ever had and the best we know we can give? If you cannot honestly answer yes to both of those questions and you are not immediately hustling to achieve those goals, then you are not living up to what a Hooters Manager must do, and your longevity in that position will be limited. Running it like it's your own means not burying yourself in a position in the kitchen, in the office, or in dish. It
By James E. Cornett III, with J. Philip Cornett
All Rights Reserved
Copyright 1998
Created: December 1996 Last Updated 7-16-2010
MANAGER RESPONSIBILITIES
This memo will highlight responsibilities for the Hooters Manager position. Many duties are for the position of General Manager. However, any "assistant" manager performing these duties well will progress and perform much better than one just merely going through the motions. This set of philosophies and operating policies was derived from the CMC-HOOTERS GENERAL MANAGER MANIFESTO.
OVERVIEW
There are many responsibilities that will be defined in terms of mechanical responsibilities.... But more important than that, and therefore things that I will list first, are philosophical and attitudinal responsibilities. Most managers can run a typical restaurant. But Hooters is not a typical concept or restaurant operation. It takes a special person to manage a Hooters and an even more special person to be a excellent manager of a Hooters Restaurant.
You have to run the restaurant like it's yours and the GM's to own and run, working as a team, and make yourself only settle for being the BEST in town. Nothing second rate. You must know that settling for mediocrity means death to the restaurant, any potential bonuses, and death to job security and career growth. That means always concerning yourself with the guest's perception of what's going on...what kind of service are they getting? Is it the best they've ever had and the best we know we can give? If you cannot honestly answer yes to both of those questions and you are not immediately hustling to achieve those goals, then you are not living up to what a Hooters Manager must do, and your longevity in that position will be limited. Running it like it's your own means not burying yourself in a position in the kitchen, in the office, or in dish. It