Change Within Financial Institution
Management of Financial Institutions
School of Accounting, Economics and Statistics
Table of Contents | | Page | Introduction …................................................................................ | | 3 | Definition of change within Financial Institution …......................... | | 4 | Reason of customers' attitudes change and the impact to financial services sector….............................................................. | | 5 – 7 | Consequences of not follow customers change …........................ | | 8 | Respond within financial institution sector …................................ | | 9 – 11 | Conclusions …............................................................................... | | 12 | Reference ….................................................................................. | | 13 |
IntroductionIn the following sections, we would like to evaluate the extent to the ways in which customers' attitudes towards and expectations of the financial services sector have changed in recent years and the ways in which organisations within the sector have responded. In particular, the below objectives will be achieved:
Influences of the business environment and competitiveness of the financial services sectorChanges of customer attitudesRespond of financial organisation Practical situation within financial services
Definition
Change is something that affect all of us at different times and in different ways. People's general approach to change is usually worry about it and find it quite difficult to deal with. The level of worry depends on how the change or changes affect us and the deviation from the expectation and final result.
In Hong Kong, financial services sector markedly changed over the past twenty years, thus, change has become a fact of life. Historically, financial institutes have had to
School of Accounting, Economics and Statistics
Table of Contents | | Page | Introduction …................................................................................ | | 3 | Definition of change within Financial Institution …......................... | | 4 | Reason of customers' attitudes change and the impact to financial services sector….............................................................. | | 5 – 7 | Consequences of not follow customers change …........................ | | 8 | Respond within financial institution sector …................................ | | 9 – 11 | Conclusions …............................................................................... | | 12 | Reference ….................................................................................. | | 13 |
IntroductionIn the following sections, we would like to evaluate the extent to the ways in which customers' attitudes towards and expectations of the financial services sector have changed in recent years and the ways in which organisations within the sector have responded. In particular, the below objectives will be achieved:
Influences of the business environment and competitiveness of the financial services sectorChanges of customer attitudesRespond of financial organisation Practical situation within financial services
Definition
Change is something that affect all of us at different times and in different ways. People's general approach to change is usually worry about it and find it quite difficult to deal with. The level of worry depends on how the change or changes affect us and the deviation from the expectation and final result.
In Hong Kong, financial services sector markedly changed over the past twenty years, thus, change has become a fact of life. Historically, financial institutes have had to