Chapter Ii (Review of Related Literature)
Chapter II
Review of Related Literature
Conceptual Literature
What Is the Definition of Order Processing Systems? by David Ingram, Demand Media
Order processing systems, in one form or another, have been a part of doing business for ages, and have developed alongside technology to provide powerful means of capturing, tracking and shipping customers' orders. Advanced order processing systems can span multiple continents to track and facilitate international orders, shipments and returns for a wide range of product lines and consumer segments.
Definition
An order processing system captures order data from customer service employees or from customers directly, stores the data in a central database and sends order information to the accounting and shipping departments, if applicable. Order processing systems provide tracking data on orders and inventory for every step of the way.
Significance
Customer satisfaction is key to long-term success in business, and fulfilling customer orders reliably and accurately is key to customer satisfaction. Order processing systems help ensure that all of your customers' orders are filled on time, since automated systems can reduce errors in order processing. This can enhance the customer experience and maximize your company's profitability.
Types
Traditional order processing systems are fully manual, utilizing hand-written notes with manual filing systems and reminders. In a one-person shoe repair company, for example, the proprietor may write orders by hand, in person, on an order log sheet. He may take the sheet home with him to make the orders, then bring it back to the shop with the completed order to keep track of who the customer was. Modern order processing systems are largely technological in nature. A designer hat boutique with outlets in multiple countries, for example, is likely to accept orders online, where they are captured by a specialized order processing software package and sent automatically to a
Review of Related Literature
Conceptual Literature
What Is the Definition of Order Processing Systems? by David Ingram, Demand Media
Order processing systems, in one form or another, have been a part of doing business for ages, and have developed alongside technology to provide powerful means of capturing, tracking and shipping customers' orders. Advanced order processing systems can span multiple continents to track and facilitate international orders, shipments and returns for a wide range of product lines and consumer segments.
Definition
An order processing system captures order data from customer service employees or from customers directly, stores the data in a central database and sends order information to the accounting and shipping departments, if applicable. Order processing systems provide tracking data on orders and inventory for every step of the way.
Significance
Customer satisfaction is key to long-term success in business, and fulfilling customer orders reliably and accurately is key to customer satisfaction. Order processing systems help ensure that all of your customers' orders are filled on time, since automated systems can reduce errors in order processing. This can enhance the customer experience and maximize your company's profitability.
Types
Traditional order processing systems are fully manual, utilizing hand-written notes with manual filing systems and reminders. In a one-person shoe repair company, for example, the proprietor may write orders by hand, in person, on an order log sheet. He may take the sheet home with him to make the orders, then bring it back to the shop with the completed order to keep track of who the customer was. Modern order processing systems are largely technological in nature. A designer hat boutique with outlets in multiple countries, for example, is likely to accept orders online, where they are captured by a specialized order processing software package and sent automatically to a