Cmst

MANAGEMENT 3200
EXAM TWO OBJECTIVES (FROM THE NOTES & OUTSIDE READING)

DECISION-MAKING

1. Is decision-making a function of management? • No, it’s a part of all functions • Mostly associated with planning

2. Why do we make decisions as managers? • To accomplish goals more efficiently

3. What’s the difference between programmed and non-programmed decisions? • Programmed: specific procedures developed for repetitive and routine problems o More, 1st line; rule or standard operating procedure used in making the decisions o Very little thought o Every programmed started off as non-programmed o Greater efficiency • Non-programmed: specific to management problems that are noval (new) and unique [different and hard to understand] o Top managers o Novel, unique, complex, unstructured, new, different, no set way o Weigh decision out in your mind

4. Do managers make more programmed or non-programmed decisions, in general? • Programmed which makes us more efficient

5. What is decision-making under conditions of CERTAINTY? • Managers know all available alternatives & the outcomes associated with each • 100% probability (certain) • Least common

6. What is decision-making under conditions of RISK? • Lack of certainty regarding outcomes of various alternatives, but an awareness of probabilities associated with their occurrence • Alternatives are known, but outcomes are in doubt • Probability between 0 &100%

7. What is decision-making under conditions of UNCERTAINTY? • Don’t know alternatives, outcomes, or the probability of the outcomes occurrence

8. Which decision-making condition is most common? Least common? Most difficult? • Most common= risk, probabilities 0-100% • Least common= certainty 100% probabilities • Most