Coastline Systems Consulting Customer Response System
Coastline systems consulting
Customer response system
Introduction
In this section you will learn background information that will prepare you to understand and complete each of the milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project.
Case background
Coastline systems, consulting is a small solutions provider company located in Destin, Florida. The staff of seven IT technicians, designers, systems analysts, and programmers provides a range of networking, computer hardware, and software solutions to area businesses, coastline works with client to analyze their business needs, they then provide a packaged solution that often combines custom-built hardware, purchased software, and custom programming, in addition to the seven technicians, coastline has one receptionist/bookkeeper.
As a small organization, coastline is an informal, ”shirt-sleeve” environment. Everyone is on a first-name basis, even with Pete Charles, the president.
Organization structure
Coastline systems consulting
Information systems facilities
PCs
• Each technician works uses a Dell notebook:
o Pentium III class machines with 128 MB RAM, 10-20 GB hard drives
o Pentium 4 class machines with 512 MB RAM, 30-50 GB hard drives
• The bookkeeper/receptionist has a Dell Optipex desktop running a Pentium 4, 256 MB RAM, and an 80 GB hard drive:
• Operating systems-MS Windows NT 4.0, Windows 2000 Professional, or Windows XP Professional
• Tools-MS Office XP suite plus other software depending on use
• Internet Browser- Internet Explorer(version 6 or higher)
• Various injet and laser printers
Servers
• Dell PowerEdge Server
o 512 megabytes of RAM, 40 GB RAID-5 hard drive storage
o Operating system-MS Windows 2000 Server
o Providing
Customer response system
Introduction
In this section you will learn background information that will prepare you to understand and complete each of the milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project.
Case background
Coastline systems, consulting is a small solutions provider company located in Destin, Florida. The staff of seven IT technicians, designers, systems analysts, and programmers provides a range of networking, computer hardware, and software solutions to area businesses, coastline works with client to analyze their business needs, they then provide a packaged solution that often combines custom-built hardware, purchased software, and custom programming, in addition to the seven technicians, coastline has one receptionist/bookkeeper.
As a small organization, coastline is an informal, ”shirt-sleeve” environment. Everyone is on a first-name basis, even with Pete Charles, the president.
Organization structure
Coastline systems consulting
Information systems facilities
PCs
• Each technician works uses a Dell notebook:
o Pentium III class machines with 128 MB RAM, 10-20 GB hard drives
o Pentium 4 class machines with 512 MB RAM, 30-50 GB hard drives
• The bookkeeper/receptionist has a Dell Optipex desktop running a Pentium 4, 256 MB RAM, and an 80 GB hard drive:
• Operating systems-MS Windows NT 4.0, Windows 2000 Professional, or Windows XP Professional
• Tools-MS Office XP suite plus other software depending on use
• Internet Browser- Internet Explorer(version 6 or higher)
• Various injet and laser printers
Servers
• Dell PowerEdge Server
o 512 megabytes of RAM, 40 GB RAID-5 hard drive storage
o Operating system-MS Windows 2000 Server
o Providing