Cognitive Dissonance In Social Work

I had experienced cognitive dissonance at my previous employer. I worked for an agency contracted with The Department of Human Services in MEmphis. I worked as an employment specialist. As a work contractor, I was paid with federal dollars so I had to policy filled and “by the book”. I was responsible for the monitoring of clients mandatory work activities. If the clients were compliant, they would receive transportation each week, in the form of a bus pass or gas card. I was the person of contact for those who were absent, this particular day. I met with a client who did not complete her activity for the week. Per the policy, transportation was denied as she was non-compliant. Client had a legitimate excuse for her non-compliance however,