Common Knowledge : How Companies Thrive By Sharing What They Know Dixon, Nancy M. Harvard Business School Press 0875849040 9780875849041 9780585258171 English Organizational learning, Business enterprises-Communication systems, Intellectual cooperation, Information networks--Economic aspects, Success in business. 2000 HD58.82.D585 2000eb 658.4/5 Organizational learning, Business enterprises-Communication systems, Intellectual cooperation, Information networks--Economic aspects, Success in business.
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Common Knowledge
How Companies Thrive by Sharing What They Know
Nancy M. Dixon
Harvard Business School Press Boston, Massachusetts
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Copyright 2000 President and Fellows of Harvard College All rights reserved Printed in the United States of America 04 03 02 01 00 5 4 32 1 Library of Congress Cataloging-in-Publication Data Dixon, Nancy M., 1937Common knowledge: how companies thrive by sharing what they know / Nancy M. Dixon. p. cm. Includes bibliographical references and index. ISBN 0875849040 (alk. paper) 1. Organizational learning. 2. Business enterprisesCommunication systems. 3. Intellectual cooperation. 4. Information networks-Economic aspects. 5. Success in business. I. Title. HD58.82 .D585 2000 658.4 '5-dc21
99048879
The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.481992.
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FOR MY SONS WHOSE LIVES HAVE SO GREATLY ENRICHED MY OWN: STEPHEN DIXON JOHNSON RICHARD SCOTT JOHNSON
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Contents
Acknowledgments 1 Introduction 2 Creating and Leveraging Common Knowledge 3 Serial Transfer 4 Near Transfer 5 Far Transfer 6 Strategic Transfer 7 Expert Transfer 8 Looking Across the Five Types of Knowledge Transfer 9 Building an Integrated System for Knowledge Transfer