Communication Competency
Communication Competence in the Workplace Communication is an essential piece of daily life; it is found everywhere you look in either verbal or nonverbal form. The workplace is no different, every person in every workplace uses some form of communication constantly throughout the day, it is important that each person is aware of the signals that are being sent out, verbally and nonverbally, to coworkers, superiors, clients, customers, etc. According to Donald Baack, “Communication may be defined as transmitting, receiving, and processing information. Information consists of any item that evokes or has meaning” (2012, Chap 1). It is important for employees in all organizations to have the ability to communicate effectively and to get the message across clearly, limiting the possibility of misunderstanding. Communication competency consists of knowledge or awareness of different communication elements, such as interpersonal communication skills and soft skills, management communication skills, communication barriers, and listening styles. The communication competence in a workplace is important at all levels of an organization and the higher the overall competence level the better the working environment.
Interpersonal Communication Skills “Interpersonal communication takes place between individuals or one individual with a small set of other people” (Baack, 2012, Chap 1). Everyone has communicates daily with other people, some people are better at this communication than other people are. It is important in an organization that employees and employer have the ability to communicate effectively, because “…communication takes the form of the glue that holds a business together” (Baack, 2012, Chap 1). If the communication system of the organization fails the organization itself with struggle, this is why it is important to employ those that possess interpersonal communication skills, soft skills, needed for effective transmission of messages.
Interpersonal Communication Skills “Interpersonal communication takes place between individuals or one individual with a small set of other people” (Baack, 2012, Chap 1). Everyone has communicates daily with other people, some people are better at this communication than other people are. It is important in an organization that employees and employer have the ability to communicate effectively, because “…communication takes the form of the glue that holds a business together” (Baack, 2012, Chap 1). If the communication system of the organization fails the organization itself with struggle, this is why it is important to employ those that possess interpersonal communication skills, soft skills, needed for effective transmission of messages.
References: Baack, D. (2012).The Nature of Communication in Professional Settings. Bridgepoint Education, Inc. San Diego, CA Bisel, R. S., & Messersmith, A. S. (2012). Organizational and Supervisory Apology Effectiveness: Apology Giving in Work Settings. Business Communication Quarterly, 75(4), 425-448. doi:10.1177/1080569912461171 DeKay, S. H. (2012). Interpersonal Communication in the Workplace: A Largely Unexplored Region. Business Communication Quarterly, 75(4), 449-452. doi:10.1177/1080569912458966 Hynes, G. E. (2012). Improving Employees’ Interpersonal Communication Competencies: A Qualitative Study. Business Communication Quarterly, 75(4), 466-475. doi:10.1177/1080569912458965 Robles, M. M. (2012). Executive Perceptions of the Top 10 Soft Skills Needed in Today’s Workplace. Business Communication Quarterly, 75(4), 453-465. doi:10.1177/1080569912460400 Xiaojun, Z., & Venkatesh, V. (2013). Explaining Employee Job Performance: the Role of Online and Offline Workplace Communicaiton Networks. MIS Quarterly, 37(3), 695-A3