THE PROBLEM AND ITS BACKGROUND
Introduction Due to the continuous efforts towards trade liberalization, there has been a substantial increase for transport and logistics, and thus an increase in the supply of service from custom brokers. Custom brokers have been traditionally playing an important role as an intermediary between trade and Customs administration. The procedures performed evolved from mere cargo transportation to the provision of complete logistics solution, which offers more extensive service. As business and organizations tend to be global, engaging in transactions crossing geographical boarders, a thorough understanding on brokerage procedures is important. Promotion of service development is imperative, thus rules and regulations on brokering business should be properly implemented to avoid unnecessary issues. Since the progression of services performed by custom brokers, it is evident that a guideline should be provided. Furthermore, as the liberalization of trading business continues to grow, it is important that the quality of service performed continues to develop too. The study aims to assess compliance issues and brokering procedures of Seair Cargo Transport Services, granting the company to evaluate and consequently improve the quality of their performance. Competitiveness among other industries is common, as such; the evaluation will help in developing new ways of attracting clients and will maintain their business. Improvements on the quality of the company’s business will allow them to sustain their business and even emerge as one of the leading industries there is.
Background of the Study
Customs brokerage is a profession that involves the "clearing" of goods through customs barriers for importers and exporters (usually businesses). This involves the preparation of documents and/or electronic submissions, the calculation and payment of taxes, duties and excises, and facilitating communication between