Conflict Mode Style Worksheet

University of Phoenix Material
Individual Worksheet: Conflict Modes / Styles (Due Week Four)
In team settings, individual team members generally handle conflict in five key ways as identified in an adaptation of the Thomas-Kilman Conflict Inventory (1976): Avoidance, Accommodation, Competition, Compromise, and Collaboration. All five conflict styles can be both beneficial and/or costly to individual and team success. It can also be argued that all five conflict styles may be useful to resolve conflicts under certain circumstances. Please review the five conflict styles listed below:
Individual preferences for managing conflict within the Thomas-Kilman Conflict Inventory:
Avoidance (Lose – Lose Orientation)
a. Low concern for results/assertiveness
b. Low concern for people/cooperation
c. Uncomfortable with conflict
d. May believe that agreement is not possible
Accommodation (Lose –Win Orientation)
a. Low concern for results/assertiveness
b. High concern for people/cooperation
c. Uncomfortable with conflict
d. May be willing to sacrifice own needs in order to meet the needs of another
Competition (Win – Lose Orientation)
a. High concern for results/assertiveness
b. Low concern for people/cooperation
c. May enjoy conflict and sacrifice relationships with others in order to win
Compromise (Win-Lose : Lose-Win Orientation)
a. Moderate concern for results/assertiveness
b. Moderate concern for people/cooperation
c. May not see that a win-win is an option
d. Will give up some interests for others - meets some needs
Collaboration (Win – Win Orientation)
a. High concern for results/assertiveness
b. High concern for people/cooperation
c. Strives to meet the needs of all parties
Conflict Style Diagnosis
Four scenarios are offered below. Several questions follow each scenario that ask you to do the following:
• Identify and list the conflict style(s) exhibited by all team members.
• Describe how the conflict style is helping