These goals are achieved by students developing more self-awareness as to the types of conflict styles they tend to use as their “default” approach. They become more aware of their “hot buttons” and the types of behaviors and situations that cause them to become embroiled in a conflict situation. In addition to learning more about their own habits, they apply these concepts and skills to better understand others around them. By developing more empathy and understanding of others, students are able to reduce the number, types, and intensity of their interpersonal conflicts.
The course is primarily experiential and interactive so students learn by doing and reinforce their learning through immediate application. There are role-plays, simulations, discussions, presentations, film analyses, and other activities designed to enhance learning of the identified concepts and skills.Conflicts exist every day in most organizations producing either positive or negative outcomes. Although there are many ways to resolve conflict, the Nominal Group Technique is a method for achieving a consensus of positive results for an organization. Conflict resolution skills in team building develop when team members receive guidance and communicate, interact, negotiate, and provide feedback effectively. While