Control Systems
Woodward, LaToya Q.
July 22, 2014
AB140: Introduction to Management
Unit 6 Assignment When operating a successful business there must be a type of control system to assure the organization is kept together and headed in the right direction to accomplish achievements and/ or goals. A control system consists of four steps that must correlate to sustain balance within the organization. The four steps of control consist of setting performance settings, measuring performance, likening performance against the standards and determining alterations, and taking action to correct problems as well as strengthen success (Bateman, T.S. & Snell, S.A., 2013). In the case of this situation business persons, Delman and Lei should lean toward implementing a “Bureaucratic Control System”. Firstly, in order for Delman and Lei to move forward from this mishap they must choose the appropriate control system that will cover them regarding operation before, during, and after. According to Bateman and Snell (2013), the particular system would be a bureaucratic control system, which combines three approaches that will cover each time of operation; Feed- forward (before), Concurrent (during), and Feedback (after) control. Therefore, the handbook may be revised and if the employee(s) are terminated they shall have a fighting chance to avoid lawsuits. This step would include adding expected performances of all employees, as well as innovations, satisfactions of both customers and employees, etc. (Bateman, T.S & Snell, S.A, 2013). After this step in the process of correcting errors, performances must be measured. Secondly, measuring performance levels will take place once revising of the handbook has been completed. In order to conduct this process, Delman and Lei must evaluate all of their employee’s progress with the company. Evaluation may include: employee attendance, personal observations, oral/ written reports, papers filed, and much more (Bateman, T.S & Snell, S.A, 2013).
July 22, 2014
AB140: Introduction to Management
Unit 6 Assignment When operating a successful business there must be a type of control system to assure the organization is kept together and headed in the right direction to accomplish achievements and/ or goals. A control system consists of four steps that must correlate to sustain balance within the organization. The four steps of control consist of setting performance settings, measuring performance, likening performance against the standards and determining alterations, and taking action to correct problems as well as strengthen success (Bateman, T.S. & Snell, S.A., 2013). In the case of this situation business persons, Delman and Lei should lean toward implementing a “Bureaucratic Control System”. Firstly, in order for Delman and Lei to move forward from this mishap they must choose the appropriate control system that will cover them regarding operation before, during, and after. According to Bateman and Snell (2013), the particular system would be a bureaucratic control system, which combines three approaches that will cover each time of operation; Feed- forward (before), Concurrent (during), and Feedback (after) control. Therefore, the handbook may be revised and if the employee(s) are terminated they shall have a fighting chance to avoid lawsuits. This step would include adding expected performances of all employees, as well as innovations, satisfactions of both customers and employees, etc. (Bateman, T.S & Snell, S.A, 2013). After this step in the process of correcting errors, performances must be measured. Secondly, measuring performance levels will take place once revising of the handbook has been completed. In order to conduct this process, Delman and Lei must evaluate all of their employee’s progress with the company. Evaluation may include: employee attendance, personal observations, oral/ written reports, papers filed, and much more (Bateman, T.S & Snell, S.A, 2013).