Course Paper Project
| Course Paper Project | MGMT591: Leadership and Organization Behavior: John Poore | Clarktatiana01@gmail.com | Tatiana Clark | 4/18/2013 |
The organization that will be the topic of discussion will be Xfinity Cable. Comcast is a business service that has set itself apart from other television providers. It is apart from other start-up and growing providers that have data, voice and TV service. Comcast has become one of the leading and growing profitable companies. I will be the new human resource director; I will be going to every call center location as well as every payment and service center to make sure that all employees are aware of who I am and what my position will be. I will also travel to these locations to speak with several manager, employees, and team leaders to find out why our employees are so unhappy and what I can do with my HR team to make employment better at my company. Depending on the outcome I get with my team of managers and employees I will be providing different training seminars for problem solving and team work. I will also provide training opportunity for managers to help with coaching their teams to meet metrics as well as having better first call resolution. As well as maybe doing a survey on how many employees feel that a union would be better for the employees based off the job security.
Comcast Business Services started in 2006 when we made the decision to package our Internet and voice services for a new market - the small business. At the time, we were targeting companies with less than 20 employees with customized products and dedicated support teams to meet the unique needs of every business. This strategy definitely paid off, and we’ve grown from there. Since 2006, we introduced new features to existing services, built out more advanced customer support options and expanded our product portfolio to introduce better solutions aimed at larger, mid-market businesses with up to 500 employees. By the end of 2012,
The organization that will be the topic of discussion will be Xfinity Cable. Comcast is a business service that has set itself apart from other television providers. It is apart from other start-up and growing providers that have data, voice and TV service. Comcast has become one of the leading and growing profitable companies. I will be the new human resource director; I will be going to every call center location as well as every payment and service center to make sure that all employees are aware of who I am and what my position will be. I will also travel to these locations to speak with several manager, employees, and team leaders to find out why our employees are so unhappy and what I can do with my HR team to make employment better at my company. Depending on the outcome I get with my team of managers and employees I will be providing different training seminars for problem solving and team work. I will also provide training opportunity for managers to help with coaching their teams to meet metrics as well as having better first call resolution. As well as maybe doing a survey on how many employees feel that a union would be better for the employees based off the job security.
Comcast Business Services started in 2006 when we made the decision to package our Internet and voice services for a new market - the small business. At the time, we were targeting companies with less than 20 employees with customized products and dedicated support teams to meet the unique needs of every business. This strategy definitely paid off, and we’ve grown from there. Since 2006, we introduced new features to existing services, built out more advanced customer support options and expanded our product portfolio to introduce better solutions aimed at larger, mid-market businesses with up to 500 employees. By the end of 2012,