10-6. Which development expenses are likely to be:
a. The largest
Software costs would likely be the largest expense, since it is custom designed.
b. The most difficult to estimate
The cost feasibility for software development would be difficult to estimate.
c. Not included in Figure 10-28
Security was not included and would need to be addressed. Feasibility is also not covered, which would include the schedule, technical and organizational aspect of the project.
10-7. Which operational expenses are likely to be,
a. The largest
People. The cost of salaries, contractor fees, customer support personnel and training would be the largest expense once the program was up and running.
b. The most difficult to estimate
Software. The maintenance and bug fixes always occur when a new program is implemented. Also, healthcare changes in the law might occur and would need to be addressed quickly.
c. Not included in Figure 10-28
Security and Privacy are major issues. Healthcare law requirements and privacy concerns would be an important part of the program and need to be addressed.
10-8. Considering operational expenses,
a. Which operational costs depend upon the number of doctors and the frequency of their use, and which do not?
Depend – Software and People. The software platform for the doctors would have to be easy enough to use in their busy day and still keep up with the patient information that they need. People is another area that would be important since this would include salaries and support staff.
Not depend – Procedures. Customer support would probably not be needed by the doctors.
b. Which operational costs depend upon the number of patients and the frequency of their use, and which do not?
Depend – Procedures and People. Patients would need to have access to Procedures for customer support on problem resolution, and People, since patients would also have to been seen for follow-up visits and exercise regimens.
Not depend –