Cultural Diversity and Employee Morale
ASSESSING THE IMPACT OF CULTURAL DIVERSITY ON EMPLOYEE MORALE WITHIN INTERNATIONAL ORGANIZATIONS
CASE OF INTERNATIONAL CRIMINAL TRIBUNAL FOR RWANDA (ICTR)
BY
CHARLOTTE URUKUNDO (23HQ 11350)
This paper was submitted in the partial fulfilment of the requirements for the award of
Master Degree in Business Administration
Awarded by
EASTERN AND SOUTHERN AFRICA& THE MAASTRICH SCHOOL
MANAGEMENT INSTITUTE (ESAMI) OF MANAGEMENT (MSM)
P.O BOX 3030 P.O. Box 1203
ARUSHA TANZANIA 6201 BE Maastricht NETHERLANDS
NOVEMBER 2012
Background to the Study
The cultural diversity is actually an unescapable reality that is the consequence of more interaction among people from diverse cultures, beliefs, and backgrounds in search for the most rewarding jobs to fulfill their utmost needs of well being. Many researchers have shown that, due to the increasing globalization, the workforce diversity is an opportunity for many organizations to be effective in operating worldwide; but on the other hand, diversity may creates challenges since different people thinking and acting differently are exposed to common problems which demand cooperation for their solution.
Employee commitment and alignment to the achievement of organizational goals are good indicators of the extent to which they feel valued for their contribution to organizational orientation; therefore, managing the workforce diversity in its entire dimension is the cornerstone of organizational performance which enhances workplace productivity.
Managing diversity can enhance employees’ morale which is defined as the description of the emotions, attitude, satisfaction and overall outlook of employees during their time in a workplace environment (Business dictionary.com ). Generally, increased employee morale means a happier, more productive and higher performing employee.
The United Nation’s and
CASE OF INTERNATIONAL CRIMINAL TRIBUNAL FOR RWANDA (ICTR)
BY
CHARLOTTE URUKUNDO (23HQ 11350)
This paper was submitted in the partial fulfilment of the requirements for the award of
Master Degree in Business Administration
Awarded by
EASTERN AND SOUTHERN AFRICA& THE MAASTRICH SCHOOL
MANAGEMENT INSTITUTE (ESAMI) OF MANAGEMENT (MSM)
P.O BOX 3030 P.O. Box 1203
ARUSHA TANZANIA 6201 BE Maastricht NETHERLANDS
NOVEMBER 2012
Background to the Study
The cultural diversity is actually an unescapable reality that is the consequence of more interaction among people from diverse cultures, beliefs, and backgrounds in search for the most rewarding jobs to fulfill their utmost needs of well being. Many researchers have shown that, due to the increasing globalization, the workforce diversity is an opportunity for many organizations to be effective in operating worldwide; but on the other hand, diversity may creates challenges since different people thinking and acting differently are exposed to common problems which demand cooperation for their solution.
Employee commitment and alignment to the achievement of organizational goals are good indicators of the extent to which they feel valued for their contribution to organizational orientation; therefore, managing the workforce diversity in its entire dimension is the cornerstone of organizational performance which enhances workplace productivity.
Managing diversity can enhance employees’ morale which is defined as the description of the emotions, attitude, satisfaction and overall outlook of employees during their time in a workplace environment (Business dictionary.com ). Generally, increased employee morale means a happier, more productive and higher performing employee.
The United Nation’s and