Customer Services
Assessment
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 12 pages and is made up of 5 Sections.
Name: Pat Williamson
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
|Organisation type |Name of organisation |Description of products and services |
|Commercial |MITIE Cleaning |MITIE provide a cleaning service, waste disposal services, Ladies |
|organisation | |hygiene service included in the service is Rick Assessment, COSSH, |
| | |Accident reporting |
| | | |
|Commercial |Asda |Provide services to the general public ie delivery service they |
|organisation | |provide access to frozen food tined
You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment document has 12 pages and is made up of 5 Sections.
Name: Pat Williamson
Section 1 – Understand the factors that affect an organisation and the customer service role
1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.
Please ensure you provide a description for each organisation, rather than a list.
|Organisation type |Name of organisation |Description of products and services |
|Commercial |MITIE Cleaning |MITIE provide a cleaning service, waste disposal services, Ladies |
|organisation | |hygiene service included in the service is Rick Assessment, COSSH, |
| | |Accident reporting |
| | | |
|Commercial |Asda |Provide services to the general public ie delivery service they |
|organisation | |provide access to frozen food tined