Dashman Company Case

— 55 — Research Note :

Structuring

Problems

Shoichi
INTRODUCTION There lems, and plan. sion oped known On grasp tive are several alternative the risk methods plans, to grasp make prob-

Hyakkai

make avoid In the making, by C.

a decision the decidevelis well

there is a gap between the "desirable state" or the goal, and the "actual situation"or the present state. And the present state is the result (output) of activities in the past and it includes not only actual output, but also forecasted output.
PROBLEM TYPES can be classified divide and the by various problem ways. patterns The are are

in case of problem method, and world. this

of implementing solving which B. and was

area KT

Kepner the hand,

Tregoe,

all over the other

is also and

a method make alternaauthority

to

Problems We into former sometimes regular case

problems plan within

structually authority by

or beyond using the

non-regular whose causal

problems. strucuture relationships

in the This Sato,

organization method who

system by

chart. Prof I.

is problems and it

is originally has over devoted the

developed to the

known clear.

in advance We call

management paper, of we this

well-structured for them can can

problems. be decided auThe are

eductation would method. like

30 years. the

In this concept

Countermeasures tomatically latter not case clear.

to

present

if problems is problems We call

be identified. structures

whose

it ill-structured for them can not

problems. be devised the

WHAT IS PROBLEMS? If there is a gap between

Countermeasures

the goal or target

unless structure

information of problems cannot problems. types,

is processed clear. be analyzed

to make Because without

and the present state in the organization, and a matter to be solved, we call it a problem (Figure 1) . Figure 1 Problem

causal str-

relationships ucturing

As problem