EXPLANATION: λ = 6/hr μ = 10/hr ρ = 0.6
Ls = 1.5 customers Lq = 1.5 − .6 = 0.9 customers
Ws = 1.5/6 = .25 hrs. = 15 min. Wq = .9/6 = .15 hrs. = 9 min.
***I used the model of the example in the book, chapter 12 (page 429)
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