DECISION MAKING
DECISION MAKING IN THE HOSPITALITY INDUSTRY
Decision making is a process of selecting the best among the different alternatives. It is the act of making a choice. There are so many alternatives found in the hospitality industry. It is the selection of choice of one best alternative. Before making decisions all alternatives should be evaluated from which advantages and disadvantages are known. It helps to make the best decisions.
Strategies for Decision Making
It can be argued that an individual is hired for his or her ability to make sound decisions. This applies most readily at the management level though decisions by staff members are happening all around us. However, there are no crystal balls and no one knows how a decision will turn out. Managers must consider the differences in the levels and or severity of problems. Decisions must consider the amount of control a manager has or could have over and in a situation. Having a model for decision making purposes may assist managers to quickly assess a situation and offer an optimal solution.
Make a Judgment
First and foremost is the defining of a problem. What is the actual problem or are we looking at symptoms of bigger issues? Managers can make quick fixes but is the fix the actual problem. For example, the number of employees calling in sick is increasing. Is this a problem, perhaps a health problem with the employees or is it symptomatic of something else, perhaps a less than positive work environment.
It is essential to define problems accurately in order to effectively make decisions. Once a problem is defined as a human resources, marketing, operations etc... then the consideration of what decision or decisions must be made. What is a decision? How are decisions made? Decisions are the answers to difficult problems and or situations. The ability to make a decision requires an individual to identify a problem, seeks facts create alternatives and then select one. Each decision impacts a set of
Decision making is a process of selecting the best among the different alternatives. It is the act of making a choice. There are so many alternatives found in the hospitality industry. It is the selection of choice of one best alternative. Before making decisions all alternatives should be evaluated from which advantages and disadvantages are known. It helps to make the best decisions.
Strategies for Decision Making
It can be argued that an individual is hired for his or her ability to make sound decisions. This applies most readily at the management level though decisions by staff members are happening all around us. However, there are no crystal balls and no one knows how a decision will turn out. Managers must consider the differences in the levels and or severity of problems. Decisions must consider the amount of control a manager has or could have over and in a situation. Having a model for decision making purposes may assist managers to quickly assess a situation and offer an optimal solution.
Make a Judgment
First and foremost is the defining of a problem. What is the actual problem or are we looking at symptoms of bigger issues? Managers can make quick fixes but is the fix the actual problem. For example, the number of employees calling in sick is increasing. Is this a problem, perhaps a health problem with the employees or is it symptomatic of something else, perhaps a less than positive work environment.
It is essential to define problems accurately in order to effectively make decisions. Once a problem is defined as a human resources, marketing, operations etc... then the consideration of what decision or decisions must be made. What is a decision? How are decisions made? Decisions are the answers to difficult problems and or situations. The ability to make a decision requires an individual to identify a problem, seeks facts create alternatives and then select one. Each decision impacts a set of
References: http://www.researchgate.net/publication/263087944_Leadership_styles_and_ethical_decision-making_in_hospitality_management http://ag.arizona.edu/sfcs/cyfernet/nowg/sc_decision.html http://notes.tyrocity.com/chapter-5-meaning-and-importance-of-decision-making/ http://accountlearning.blogspot.com/2013/05/significacne-of-decision-making.html http://www.decision-making-confidence.com/types-of-decision-making.html Find more at: http://www.skillsyouneed.com/ips/decision-making.html#ixzz3Ae62yedv