Defining the Purpose and the Problem When Writing Proposals
Defining the Purpose and the Problem When Writing Proposals � PAGE �1� Defining the Purpose and the Problem When Writing Proposals � PAGE �5�
Defining the Purpose and the Problem when Writing Proposals
John W. Olier
ENG/313
July 14, 2014
Crystal Hicks
Defining the Purpose and the Problem when Writing Proposals
INTRODUCTION
When drafting a proposal for any type of changes in the workplace, it is important to define the purpose and identify the problem being addressed in the proposal. There must be a needed or desired change identified in order to begin the research and planning phases of the project. Once the desired change is identified, the request for proposal process can begin. This process is repeatable and interchangeable with all project and grant proposals.
GENERAL INFORMATION
Collecting project requirements is the first step in determining the processes to be used to meet those requirements. The stakeholders of the project should be identified and each group's individual tasks and boundaries identified. At the Government Employees Insurance Company (GEICO), efficient, accurate, and personal customer interactions are all part of the Service Department's daily operating policies and procedures. As a major part of this operating strategy, change is often imperative to maintaining expected levels of efficiency and accuracy when servicing insurance policies for GEICO customers. Service Agents are responsible for anywhere from 50-100 calls from policyholders per day. Developing a new system of self-service options for GEICO's approximately 13 million policyholders nationwide help alleviate over-burdened call centers. In order to ensure that policyholders are able to complete needed transactions without a need to call a licensed agent, the self-service system must include the same controls as the GEICO Agent's systems.
The duration of this system enhancement and development project will be no more than three months, beginning on August 1, 2014.
Defining the Purpose and the Problem when Writing Proposals
John W. Olier
ENG/313
July 14, 2014
Crystal Hicks
Defining the Purpose and the Problem when Writing Proposals
INTRODUCTION
When drafting a proposal for any type of changes in the workplace, it is important to define the purpose and identify the problem being addressed in the proposal. There must be a needed or desired change identified in order to begin the research and planning phases of the project. Once the desired change is identified, the request for proposal process can begin. This process is repeatable and interchangeable with all project and grant proposals.
GENERAL INFORMATION
Collecting project requirements is the first step in determining the processes to be used to meet those requirements. The stakeholders of the project should be identified and each group's individual tasks and boundaries identified. At the Government Employees Insurance Company (GEICO), efficient, accurate, and personal customer interactions are all part of the Service Department's daily operating policies and procedures. As a major part of this operating strategy, change is often imperative to maintaining expected levels of efficiency and accuracy when servicing insurance policies for GEICO customers. Service Agents are responsible for anywhere from 50-100 calls from policyholders per day. Developing a new system of self-service options for GEICO's approximately 13 million policyholders nationwide help alleviate over-burdened call centers. In order to ensure that policyholders are able to complete needed transactions without a need to call a licensed agent, the self-service system must include the same controls as the GEICO Agent's systems.
The duration of this system enhancement and development project will be no more than three months, beginning on August 1, 2014.