Executive Summary
Organizational Profile Department of Veterans Affairs (VA) was created on March 15, 1989. Providing healthcare services for the service members of the United States military began back in 1917 when Congress created “programs for disability compensation, insurance for servicepersons and veterans, and vocational rehabilitation for the disabled” (“VA History,” 2010). The goal of the VA is to obtain excellence in the area of patient care, veteran’s benefits, and customer satisfaction. In order to accomplish their goals, the VA created three different administrations to take care of veterans. Those three administrations are the Veterans Benefits Administration, National Cemetery Administration, and Veterans Health Administration. These three administrations provide many different services for service members, veterans, and their family members. The Veterans Benefits Administration (VBA) offer many different types of benefits to service members, veterans, and their family members. These benefits can include education, compensation and pension, vocational rehabilitation, life insurance, survivor’s benefits, and home loans. The VBA “in partnership with the Veterans Health Administration and the National Cemetery Administration, provides benefits and services to the veterans and their families in a responsive, timely and compassionate manner