Destination Marketing Research

PE

EL

GEORGE

GAUTENG X

BBA

ABP

INDIVIDUAL ASSIGNMENT DECLARATION

I, Clifford Vuyo Motsweni DECLARE THAT THIS ASSIGNMENT IS AN ORIGINAL WORK AND ANY OTHER SIMILAR WORK HAS BEEN APPROPRIATELY REFERENCED IN THIS ASSIGNMENT.

MODULE:

Marketing Management

ASSIGNMENT:

Individual Case Study Assignment

LECTURER:

Dr M Cullen

DATE SUBMITTED:

09 April 2013

INITIALS AND SURNAME: CV Motsweni

STUDENT: 21350525

SIGNATURE:

CV Motsweni

1

Table of Contents
Page Number

1. Question 1 - Marketing Research literature review 2. Question 2 (a) – Critical discussion of chosen Market 3. Question 2 (b) – Alternative markets 4. Question 3 – Potential market research for this case study

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5. References

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1. Question 1 - Marketing Research Literature Review Siegel (2011:1) states that the world’s biggest and best brands, like Apple, McDonald’s and Nike, did not just create outstanding products and assumed the world would find a way to the products. They marketed their products in an effective way that created consumer demand and they continue doing so to remain the best. A destination, like any other product, in order to ‘sell’ and be a success needs to be marketed effectively to create consumer demand.

In order to be able to do effective marketing, relevant detail research is required to enable the understanding of the destination and the consumer. Jennings (2010:7) highlights the importance of tourism market research and states some of the benefits as the following: Provides information for the planning and management at the local to international level, Provides information on the social, environmental and economic impacts, Offers insights into the motivations, needs, expectations and level of satisfaction of the consumer, Highlight developmental needs of local businesses, Generates views of the past, present and future, Offers information and data that could be used for business

References: 1. Bhatia, A.K., 2006. The Business of Tourism: Concepts and Strategies. New Delhi: Sterling Publishers. 2. Court, D. and Narasimhan, L. 2010.Capturing the World’s emerging middle-class. Retail Practice. Available from: http://www.mckinseyquarterly.com/Capturing_the_worlds_emerging_mi ddle_class_2639 [Accessed on 8 April 2013] 3. Dwyer, L., Forsyth, P. and Dwyer, W. 2012. Tourism Economics and Policy. Canada: Channel View Publications. 4. Fornell, C., Rust, R.T. and Dekimpe, M.G. 2010. The effects of Customer Satisfaction on Customer Spending growth. Journal of Marketing Research, 47(1), 28-35. 5. Jennings, G., 2012. Tourism Research. Second Edition. Australia: John Wiley & Sons Australia. 6. Martin, J.J., Marketing Research of the consumer market in South Africa. Bureau of Market Research. South Africa. Available at: http://www.unisa.ac.za/contents/faculties/ems/docs/4_4%20Martins.pdf [Accessed on 03 March 2013] 7. Merith, S., 2009. Ten Reasons Why people Travel. Available from: http://ezinearticles.com/?expert=Shirley_Merith [Accessed on 02 April 2013] 8. Moriarty, S., Mitchell, N. and Wells, W. 2012. Advertising and IMC: Principles and Practices. Ninth Edition. England: Pearson Education Limited. 9. Seaton, A.V. and Bennett, M.M., 1996. Marketing Tourism Products: Concepts, Issues, Cases. UK: International Thomson Business Press. 10. Siegel, B., 2011. The Power of Destination Marketing. USA. Available from: http://torc.linkbc.ca/torc/downs1/The-Power-of-DestinationMarketing.pdf [Accessed on 02 April 2013] 11. Seaton, A.V. and Bennett, M.M., 1996. Marketing Tourism Products: Concepts, Issues, Cases. UK: International Thomson Business Press. 12. Tourism Australia 2013. Available from: http://www.australia.com/explore.aspx [Accesses 07 April 2013] 13. Yeoman, I., Li Yu, T. And Wouters, M. 2012. 2050-Tomorow’s Tourism. Canada: UTP 14. Yim, C., Tse, D. and Chan, K. 2008. Strengthening Customer Loyalty Through Intimacy and Passion: Roles of customer-firm affection and customer-staff relationships in services. Journal of marketing Research, 45(6), 741-756. 7