Developing and Maintaining Trust at Work
Reflective Review – M3.11 Building the Team
By Nigel Harris
Developing and maintaining trust at work
Building and maintaining trust in the workplace in important to help me meet the aim and objectives set as a team. Working as a team is important in allowing the work we face to be completed to a high quality standard using effective and efficient ways to providing value for money.
Consistent behaviour: When managers behave consistently, it enables employees to identify the boundaries within which they can operate. Inconsistent behaviour makes it difficult for employees to know what to expect – will their manager be pleased when they use their initiative in improving a certain process or be angry? It is important to be able to predict to some extent how your manager will react.
The level of trust that employees have in their managers and leaders is often not given the attention it deserves. When trust is in place it fosters more positive working relationships which have an important impact on an individual’s overall psychological well-being. The presence of trust in an organisation is therefore crucial for both employee, manager and then business performance.
Six requirements for building trust:
Ability – the manager’s ability to do their job.
Understanding – displaying knowledge and understanding of their employees’ roles and responsibilities.
Fairness – behaving fairly and showing concern for the welfare of employees.
Openness – being accessible and receptive to ideas and opinions.
Integrity – striving to be honest and fair in decision making.
Consistency – behaving in a reliable and predictable manner.
Maintaining confidentiality: It is essential that information entrusted to you in confidence is kept secure. The sharing of confidential information without permission is a sure-fire way of destroying a trusting relationship, sometimes beyond repair. In addition, if a manager shares confidential information with others, and the
By Nigel Harris
Developing and maintaining trust at work
Building and maintaining trust in the workplace in important to help me meet the aim and objectives set as a team. Working as a team is important in allowing the work we face to be completed to a high quality standard using effective and efficient ways to providing value for money.
Consistent behaviour: When managers behave consistently, it enables employees to identify the boundaries within which they can operate. Inconsistent behaviour makes it difficult for employees to know what to expect – will their manager be pleased when they use their initiative in improving a certain process or be angry? It is important to be able to predict to some extent how your manager will react.
The level of trust that employees have in their managers and leaders is often not given the attention it deserves. When trust is in place it fosters more positive working relationships which have an important impact on an individual’s overall psychological well-being. The presence of trust in an organisation is therefore crucial for both employee, manager and then business performance.
Six requirements for building trust:
Ability – the manager’s ability to do their job.
Understanding – displaying knowledge and understanding of their employees’ roles and responsibilities.
Fairness – behaving fairly and showing concern for the welfare of employees.
Openness – being accessible and receptive to ideas and opinions.
Integrity – striving to be honest and fair in decision making.
Consistency – behaving in a reliable and predictable manner.
Maintaining confidentiality: It is essential that information entrusted to you in confidence is kept secure. The sharing of confidential information without permission is a sure-fire way of destroying a trusting relationship, sometimes beyond repair. In addition, if a manager shares confidential information with others, and the