Sri Gunamoy Hazra (Lecturer, B.B College, Burdwan University) Dr. Parimalendu Bandyopadhya (Asst. Professor North Bengal University)
Sri Joydeep Chowdhury (Former Lecturer B. B College)
Introduction:
ECM (Enterprise Content Management System) is being considered one of the emerging technologies which not only provide “Enterprise Business Processing Support” but also enable the organization to compete among the different operators and leaders of particular sectors. Now a day the organization are giving more emphasis on “Leveraging capability of Business Process according to the need” and “Co-ordination of different phases and process to satisfy the Business and Client requirement”.
Organizations increasingly wanted to be able to leverage the capabilities of multiple ECM/EDMS products. Consider, for example, the needs of a customer service department, where imaging, document management, and workflow functionality could be brought together to allow agents to access any information needed to resolve a customer inquiry. Likewise, an accounting department could access supplier invoices from a COLD/ERM system, purchase orders from an imaging system, and contracts from a document management system as part of an approval workflow.
The co-ordination of different phase of “Document Processing Business Process or Approval and workflow based Business Process” may require the synchronization. For example, in a PWD department a hard copy document submitted for approval will be uploaded to the next phase of “Automated Workflow Process” if the signature of the authorize clerk of respective department is verified and respective privileges are observe. Similarly, the document will be contain the signature of authorized officer after approval as a hard copy. The following process cycle will depict the how this will work:
The viability of the