Emergency Evaluation

The accountability to staff occurs through human resources polices and processes to ensure the staff are well trained and evaluated properly. Documenting the agency 's activities is an important to take into account the community, clients, board of directors, and stakeholders. The agency should have used a Management Information System (MIS) to record data, such as age and gender. When the agency was completing their television show, they evaluated the participants with outdated evaluation forms. The employees assumed the information that should have been record, was not a need, to be recorded. The evaluation forms should have been updated to show policymakers and the public the results of the expenditure of governmental resources. (Lewis, Packard, & Lewis, 2007) Some agencies assume that all employees want to do well and feel that their work is of value and they are helping clients to address their issues. Some agencies assume that feedback on performance adds value to the organization. The issue at hand, is that the agencies should not assume. There should be data to back up any argument or claim. Receiving feedback with the expectancy theory. The Expectancy Theory proposes that a person will decide to act in certain way to select a behavior over other behaviors, to expect the the result should be a certain outcome. The agency needs an information system to provide feedback to staff. ( Expectancy Theory, n.d.). In the day and age, we have computers to log employee 's quality and the sorting of data. Although computers could have prevented the emergency evaluation from becoming chaotic, a successful computerization depends on the agency processes and procedures being organized and precise.

The federal evaluation wants information on the participants in any training workshop that was completed by the agency. The information expected to be evaluated is the trainees gender, employment, income, and demographics. The agency does not have the information

References: Australian Government . (2011). What is the purpose and scope of the evaluation?. Retrieved from http://www.olt.gov.au/evaluation/evaluation-purpose-and-scope Expectancy Theory . (n.d.). Retrieved from https://www.boundless.com/management/organizational-behavior/process-and-motivation/expectancy-theory-1/ Lewis, J., Packard, T., & Lewis, M. (2007). Management of Human Service Programs (4th ed.). Mason, OH: Cengage Learning.