Employability Skills P2

Employability skills | Why are these important | How would this help with the retention of staff | Suitable qualifications | If you have the qualifications to suit the needs of the job role and you have people skills to talk to customers, you also need certain qualifications for certain job roles like if you were working at the till you would need qualifications in maths | Increase customer satisfaction, increase customer loyalty, this means that when it comes to maths for example if you are adding up then you will know how to find out the exact price that you owe the customer, this makes your role easier because you would not have to ask other members of staff how to add things up and what the right price is for an item. | Experience in a suitable role | this will make your role easier because you have experience in that role and you are more familiar with the role and what it requires for you to complete it, and if you have experience then you can share your knowledge with other colleagues to give them a better idea about their current role | This will cause less confusion and it will be easier for you to serve
| If you do not meet a customer’s standards then it will not reflect well on you individually and this could be from the how you present yourself and how you speak to customers, some customers may have quite low standards and might not expect a lot from you as an individual but some customers may have quite high standards and they expect you to do your job correctly in a professional way | Personal Skills | Why are these important to this organisation? | How would this help with the retention