english
CHAPTER 1: INTRODUCTION TO ENGLISH FOR PROFESSIONAL COMMUNICATION
Learning Outcomes:
By the end of this chapter students should be able to:
i. define workplace communication ii. differentiate the different channels of communication iii. synthesize information from different sources
What is professional communication?
Communication is a “process of exchanging ideas, opinions and as a means for individuals and organisations to share meaning with one another” (Koneru, 2008). It is an interaction with people to exchange facts, ideas, feelings or attitudes, thoughts and opinions. Communication is an ongoing process that involves transmission and reception of a message between two parties (sender and receiver).
Today, communication has become an integral part of our life. An inability to communicate effectively can jeopardize our interest at the workplace, especially in the regulating, controlling, monitoring and organising of our activities. If you buy, sell, or work within an organisation, you will be involved in workplace communication. You will write business letters and speak to colleagues, clients, or sales representatives. Knowing how to communicate successfully in a work environment will help you to express your point of view and influence people.
What are the purposes of professional communication? When will you be writing or speaking on the job? Consider these possibilities:
As a new graduate with an engineering degree, it is time to get a job. You need to write an effective resume and letter of application to show corporations what an outstanding asset you will be to their company. Then, you will need to handle your interview well.
As a computer information systems employee, you work at a 1-800 hotline helpdesk. A call comes through from a concerned client. Your job is not only to speak politely and professionally to the customer but also to follow up with a one-page e-mail documenting your responses.
As a
Learning Outcomes:
By the end of this chapter students should be able to:
i. define workplace communication ii. differentiate the different channels of communication iii. synthesize information from different sources
What is professional communication?
Communication is a “process of exchanging ideas, opinions and as a means for individuals and organisations to share meaning with one another” (Koneru, 2008). It is an interaction with people to exchange facts, ideas, feelings or attitudes, thoughts and opinions. Communication is an ongoing process that involves transmission and reception of a message between two parties (sender and receiver).
Today, communication has become an integral part of our life. An inability to communicate effectively can jeopardize our interest at the workplace, especially in the regulating, controlling, monitoring and organising of our activities. If you buy, sell, or work within an organisation, you will be involved in workplace communication. You will write business letters and speak to colleagues, clients, or sales representatives. Knowing how to communicate successfully in a work environment will help you to express your point of view and influence people.
What are the purposes of professional communication? When will you be writing or speaking on the job? Consider these possibilities:
As a new graduate with an engineering degree, it is time to get a job. You need to write an effective resume and letter of application to show corporations what an outstanding asset you will be to their company. Then, you will need to handle your interview well.
As a computer information systems employee, you work at a 1-800 hotline helpdesk. A call comes through from a concerned client. Your job is not only to speak politely and professionally to the customer but also to follow up with a one-page e-mail documenting your responses.
As a