Erik Peterson C D
Problem Statement
Lack of preparation and plan on senior management visit
The total visit was not organized and arranged. Peterson didn’t plan ahead but just expect it would go as he thought. He has not prepared both himself and for his staff to answer the question which may be asked. During the visit, the situation was totally out of his control. He didn’t provide information on the problems and solutions to the managements during their visits.
Lack of communication with Jenkins and HQ on things happened in Biometra
Before Jenkin’s visit, Peterson communicated little with Jenkins and HQ on the mess at Biometra. He didn’t inform the HQ of problems to be solved. During Jenkin’s visit, he didn’t demonstrate his leadership on those problems which caused Jenkin’s blame for “unenthusiastic about the product launch”.
Fail to maintain good relationship with Green
Peterson blamed Green for being critical to him even on his best work. Because of his formal uncomfortable experience with Green, he felt hard to get along with Green. He acted passively towards Green’s decisions and always criticized on them. He didn’t see the problems from Green’s perspective. He failed to adapt himself to Green’s working needs. Recommendations
Communicate directly with Jenkins and HQ
Peterson should keep Jenkins on post of the things happened and tell him his plan to solve the KOL and manufacture problems. He should immediately confirm reporting relationship with HQ before their visists.by confirming with HQ. Also he should explain to HQ about the implications of equipment changes and win Jenkins’s support on this.
Schedule and prepare for the visit
Peterson should prepare the agendas for each day of visit and communicate with HQ first. On the other hand, he should set up meeting with his team to confirm the plans and targets. He should designated different tasks and set up rules for top management’s visit.
Stand a positive role in supporting Green
Peterson should convey his apology for
Lack of preparation and plan on senior management visit
The total visit was not organized and arranged. Peterson didn’t plan ahead but just expect it would go as he thought. He has not prepared both himself and for his staff to answer the question which may be asked. During the visit, the situation was totally out of his control. He didn’t provide information on the problems and solutions to the managements during their visits.
Lack of communication with Jenkins and HQ on things happened in Biometra
Before Jenkin’s visit, Peterson communicated little with Jenkins and HQ on the mess at Biometra. He didn’t inform the HQ of problems to be solved. During Jenkin’s visit, he didn’t demonstrate his leadership on those problems which caused Jenkin’s blame for “unenthusiastic about the product launch”.
Fail to maintain good relationship with Green
Peterson blamed Green for being critical to him even on his best work. Because of his formal uncomfortable experience with Green, he felt hard to get along with Green. He acted passively towards Green’s decisions and always criticized on them. He didn’t see the problems from Green’s perspective. He failed to adapt himself to Green’s working needs. Recommendations
Communicate directly with Jenkins and HQ
Peterson should keep Jenkins on post of the things happened and tell him his plan to solve the KOL and manufacture problems. He should immediately confirm reporting relationship with HQ before their visists.by confirming with HQ. Also he should explain to HQ about the implications of equipment changes and win Jenkins’s support on this.
Schedule and prepare for the visit
Peterson should prepare the agendas for each day of visit and communicate with HQ first. On the other hand, he should set up meeting with his team to confirm the plans and targets. He should designated different tasks and set up rules for top management’s visit.
Stand a positive role in supporting Green
Peterson should convey his apology for