Erp Case Study for Software System
®
MANAGE 2000 by Company Name:
Oetiker Inc.
Location:
Marlette, MI
Number of Employees:
114
Services:
Foremost manufacturer and distributor of quality clamps, rings and couplings. Critical Needs:
Customer satisfaction, shipping accuracy and ontime delivery.
Epicor Solution:
MANAGE 2000 by Epicor
Epicor
Case Study
Oetiker Inc.
W
hen the marketplace thinks the best clamp in the world isn’t worth a few extra pennies, you counter with the world’s best service to keep customers coming back. That’s the philosophy of Oetiker
Inc., the foremost manufacturer and distributor of quality clamps, rings and couplings. With competitors turning to third world production to undercut prices, this global company’s confidence in the quality of its products and its ability to deliver the right order to the right customer every time, emboldens it to give its customers an iron-clad warranty that no competitor offers.
A hose ring can shut down an automotive production line if it fails or does not arrive on time.
Manufacturers that rely on clamps and rings produced with cost being the primary driver, rather than quality, risk expensive downtime that can run into tens of thousands of dollars per hour. Oetiker has removed that risk for its customers. The company is so sure that its highly engineered and innovative products, even though they are competitively priced, will arrive and perform as promised, that its warranty protects against downtime.
How can any company, much less a company with minuscule profit-margins per product, stick its neck out so far? Oetiker has turned to technology to remove the chances of error. Although its “as promised” delivery performance has consistently been 99.1%, that still meant that six of its 6,000 shipments each quarter were late or incorrect. Unacceptable to this company whose mission is total customer satisfaction.
Picking the Right Solution
Finding that incorrect picking was the primary culprit
MANAGE 2000 by Company Name:
Oetiker Inc.
Location:
Marlette, MI
Number of Employees:
114
Services:
Foremost manufacturer and distributor of quality clamps, rings and couplings. Critical Needs:
Customer satisfaction, shipping accuracy and ontime delivery.
Epicor Solution:
MANAGE 2000 by Epicor
Epicor
Case Study
Oetiker Inc.
W
hen the marketplace thinks the best clamp in the world isn’t worth a few extra pennies, you counter with the world’s best service to keep customers coming back. That’s the philosophy of Oetiker
Inc., the foremost manufacturer and distributor of quality clamps, rings and couplings. With competitors turning to third world production to undercut prices, this global company’s confidence in the quality of its products and its ability to deliver the right order to the right customer every time, emboldens it to give its customers an iron-clad warranty that no competitor offers.
A hose ring can shut down an automotive production line if it fails or does not arrive on time.
Manufacturers that rely on clamps and rings produced with cost being the primary driver, rather than quality, risk expensive downtime that can run into tens of thousands of dollars per hour. Oetiker has removed that risk for its customers. The company is so sure that its highly engineered and innovative products, even though they are competitively priced, will arrive and perform as promised, that its warranty protects against downtime.
How can any company, much less a company with minuscule profit-margins per product, stick its neck out so far? Oetiker has turned to technology to remove the chances of error. Although its “as promised” delivery performance has consistently been 99.1%, that still meant that six of its 6,000 shipments each quarter were late or incorrect. Unacceptable to this company whose mission is total customer satisfaction.
Picking the Right Solution
Finding that incorrect picking was the primary culprit