Best Buy, Inc.
Based on the Case Study "Best Buy Co., Inc.: Sustainable Customer Centricity Model?", Case 24, starting on page 24-1, complete the following requirements:
• Identify their resources, capabilities, and core competencies
• Write two findings of fact, with a fully justified recommendation/justification
• Comment on classmates' and instructor's postings
Resources:
Best Buy number one resource are their employees that have the skills and knowledge about what they sell. This makes them a service oriented company. They want to help customers realize the benefits of technology and technological changes so they could enrich their lives in a variety of ways through connectivity. p. (24-1)
Capabilities:
They have been very successful in a series of acquisitions. They have the ability to effectively determine where to expand. They have become a global company with acquisitions in Canada and China. They have many different markets with consumer electronics, Geek Squad Centers, Builders and Remodelers with Pacific Sales Kitchen and Bath Centers. Also acquired Speakeasy Inc. Provider of broadband, voice data and information technology services.
Core Competencies:
The company has the Centricity Model which was built abound a significant database of customer information, to construct a diversified portfolio of product offerings. They have also gained valuable experience in the process of integrating companies under the Best Buy family through acquisitions. And they have a talent of retaining their sales staff. Which are trained with the knowledge of all the equipment they sell.
Finding of Facts #1: Available cash and long-term debt is not desirable. This is due to the acquisition of assets. (P.24-5)
Recommendation:
Best Buy should space out acquisitions so their available cash is not stretched so thin. It is great that they want to move forward and acquire companies to help them become the leaders in the industry. They should hold off till they have
• Identify their resources, capabilities, and core competencies
• Write two findings of fact, with a fully justified recommendation/justification
• Comment on classmates' and instructor's postings
Resources:
Best Buy number one resource are their employees that have the skills and knowledge about what they sell. This makes them a service oriented company. They want to help customers realize the benefits of technology and technological changes so they could enrich their lives in a variety of ways through connectivity. p. (24-1)
Capabilities:
They have been very successful in a series of acquisitions. They have the ability to effectively determine where to expand. They have become a global company with acquisitions in Canada and China. They have many different markets with consumer electronics, Geek Squad Centers, Builders and Remodelers with Pacific Sales Kitchen and Bath Centers. Also acquired Speakeasy Inc. Provider of broadband, voice data and information technology services.
Core Competencies:
The company has the Centricity Model which was built abound a significant database of customer information, to construct a diversified portfolio of product offerings. They have also gained valuable experience in the process of integrating companies under the Best Buy family through acquisitions. And they have a talent of retaining their sales staff. Which are trained with the knowledge of all the equipment they sell.
Finding of Facts #1: Available cash and long-term debt is not desirable. This is due to the acquisition of assets. (P.24-5)
Recommendation:
Best Buy should space out acquisitions so their available cash is not stretched so thin. It is great that they want to move forward and acquire companies to help them become the leaders in the industry. They should hold off till they have