Leadership is the ability to pinpoint values or objectives which can be reached through encouragement and a cohesive effort through the gradual assistance to the members of the team. The objective can be reached through persistence and insistence in such a way that members are not irritated or discouraged. In a particular company the commercial Department has four branches the Sales team, Business Sales, Customer Experience and Marketing Teams. We will evaluate leadership roles incorporating different Leadership Styles and how they impact the Customer Experience Team and the Sales Team.
The Customer Experience team evaluates the importance of understanding the client, …show more content…
However if they feel demotivated because they feel not accepted in their environment and they feel that there is unfair competition between themselves, then they fall back on their objectives. One way in order to eliminate dissatisfaction is to meet them personally, let them vent their own ill feelings or unhappiness and then direct them tactfully in order to realise their unique importance in the company and their contribution, in doing so they will feel emotionally satisfied and they will start, continue and finish their work with great enthusiasm thus the end result will be satisfactory for all. If however they will feel the management has no time for them as employees or they have to follow blindly the directives that the management issues from time to time eventually they will get tired, this will be reflected in poor service towards the clients and then the customer care will reflect this haphazard attitude. If every employee feels that he or she is being treated fairly and given the fair share time of work and rest, then they will be duly motivated and there will be no dissatisfaction in their work. Another way to assist them in knowing that they are important is letting them know how others and themselves have done during the month and try to explain to them that if there objective is …show more content…
However if he realises that his personnel around him have certain abilities and that they can carry out his job instead he can explain to them in due time, give them reasons why they are being chosen because they are the best within the company, show them the ways and means, give them a time frame and then let them achieve results. Once you delegate and explain, you may be satisfied, however there is always the chance that the result may not be up to your personal standard because it could be that the person chosen may be very proficient but not meticulous as you are, so in that department you may feel let down. However there must be a choice should the work be carried out by myself with the possibility that the work is not carried out up to standard or should it be delegated to team members who most probably are the best, but they may not achieve the hundred percent but the result may be satisfactory enough for the company and