examples of business letters
*Letter of Inquiry: The letter of inquiry is written to inquire about a product or service. If you have ordered a product and yet not received it then you can write a letter to inquire when you will be receiving it.
Bob Smith
2151 Columbus Road
Poplar, MI 23783 April 5, 2005 Harper Est.
64 Small Street
New York, NY 64641
Dear Sir, With reference to your advertisement in the Silver Globe dated April 3, 2005, I would like to have a copy your latest catalogue. I would appreciate it if you could send it at your earliest. Yours faithfully,
Bob Smith
*Complaint Letter
Writing a letter of complaint can be tricky, but the most important thing to remember is to be direct and tasteful. No one will take your complaint seriously if you are ranting and raving. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint.
56 Disgruntled Street
Somewhere Unhappy
1AM MAD Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD
June 15, 2008 Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on June 12, 2008. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr.
Bob Smith
2151 Columbus Road
Poplar, MI 23783 April 5, 2005 Harper Est.
64 Small Street
New York, NY 64641
Dear Sir, With reference to your advertisement in the Silver Globe dated April 3, 2005, I would like to have a copy your latest catalogue. I would appreciate it if you could send it at your earliest. Yours faithfully,
Bob Smith
*Complaint Letter
Writing a letter of complaint can be tricky, but the most important thing to remember is to be direct and tasteful. No one will take your complaint seriously if you are ranting and raving. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint.
56 Disgruntled Street
Somewhere Unhappy
1AM MAD Customer Service Manager
That Awful Company
Somewhere Awful
UR BAD
June 15, 2008 Dear Sir/Madam,
I am writing today to complain of the poor service I received from your company on June 12, 2008. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.
Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.
I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr.