Examples Of Difficulties Memo

I am writing this memo in regarding to issues of these tasks that I do on a regular basis. My tasks during work are to print out events that come through the 25 live website from school my duty is to make sure every event is printed out and highlighted. Once I printed and highlighted the main details of the event such as date, time and location I must input the event on our school calendar and spreadsheet.
3 Examples of Difficulties
Paying attention to detail *The way 25 live is set up is that new events are not always at the top of the event list, therefore I have to go through every page to make sure I do not miss a new event*
Printing and marking off events from 25 live. *marking off events on 25 live lets me know that it was printed out*
Failure to input the right event code on the spreadsheet and failure to input it on the our calendar can cause confusion on whether it was even starred from the 25 live website and printed
Dimensions of Service Quality
Convenience- The data is not available and accessible
Responsiveness- Lack of customer support
Time- Additional time spent cross referencing data
Consistency- The ability to provide the same level of good quality repeatedly
Durability- The ability to move forward will be delayed if I have to go back and make sure I have printed and inputted the event on our system

In conclusion if I pay attention to detail from the beginning of my task from the moment I select an event and review it it can increase the quality of customer service.