The 5-11 error code can occur when there is a firewall or an anti-virus conflict So if you receive this error message then the first step to try is disabling the firewall settings.
Step 1 Temporarily switch off Firewall Settings
Open the menu followed by the on the settings icon
You will get this screen
Click on the Update & Security
The menu will open and the option of opening Windows Defender will be in the left column.
Open the Windows Defender followed by Windows defender Security Centre
The next screen will direct you to where you can change all the options.
Click on the Firewall and Network protection
Open the network that you use and disable the firewall.