FedEx APAC HR Shared Services Center in Wuhan
This case was prepared by Prof. Lee, Jean S K and LIU Jia at Case Center of CEIBS. The case was prepared as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain names and other identifying information may have been disguised to protect confidentiality. Copyright © 2008 by CEIBS (China Europe International Business School) No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means-electronic, mechanical, photocopying, recording or otherwise-without the permission of CEIBS.
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FedEx APAC HR Shared Services Center in Wuhan
CC-408-006
FedEx APAC HR Shared Services Center in Wuhan
“Congratulations to our HRSC team in Wuhan on this prestigious award and we really appreciate the outstanding shared service model you have created within the company and the positive influence to the entire industry. We are so proud of the team and please keep up the marvelous job you have done! We are confident that our people strategy will continue to support FedEx to flourish in China’s changing work environment. Thank you for your continued dedication and innovative work.” Eddy Chan, Senior Vice President of FedEx China Region, made the announcement. (Exhibit 1) Human Resource Services Center (HRSC) won the “The Best New Shared Services Organization 2007” at the Asia Shared Services Summit in Singapore on 21 August, 2007. The Shared Services Excellence Awards are established to honor, recognize and promote Shared Services Organizations (SSOs) that demonstrate true best practices. As the HRSC Managing Director, Kuan-Thye (K.T.) Sean was excited about the award winning: I believe that I am at the right place and the right time being in China, being here. The company views China and the world views China as a great