Preview

Fedex Apac Hr Shared Services Center in Wuhan

Good Essays
Open Document
Open Document
1496 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Fedex Apac Hr Shared Services Center in Wuhan
CC-408-006

FedEx APAC HR Shared Services Center in Wuhan

This case was prepared by Prof. Lee, Jean S K and LIU Jia at Case Center of CEIBS. The case was prepared as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain names and other identifying information may have been disguised to protect confidentiality. Copyright © 2008 by CEIBS (China Europe International Business School) No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means-electronic, mechanical, photocopying, recording or otherwise-without the permission of CEIBS.
The CEIBS Case Centre is sponsored by McKinsey & Company.

FedEx APAC HR Shared Services Center in Wuhan

CC-408-006

FedEx APAC HR Shared Services Center in Wuhan

“Congratulations to our HRSC team in Wuhan on this prestigious award and we really appreciate the outstanding shared service model you have created within the company and the positive influence to the entire industry. We are so proud of the team and please keep up the marvelous job you have done! We are confident that our people strategy will continue to support FedEx to flourish in China’s changing work environment. Thank you for your continued dedication and innovative work.” Eddy Chan, Senior Vice President of FedEx China Region, made the announcement. (Exhibit 1) Human Resource Services Center (HRSC) won the “The Best New Shared Services Organization 2007” at the Asia Shared Services Summit in Singapore on 21 August, 2007. The Shared Services Excellence Awards are established to honor, recognize and promote Shared Services Organizations (SSOs) that demonstrate true best practices. As the HRSC Managing Director, Kuan-Thye (K.T.) Sean was excited about the award winning: I believe that I am at the right place and the right time being in China, being here. The company views China and the world views China as a great

You May Also Find These Documents Helpful

  • Powerful Essays

    Company policy was not being strictly adhered to and the department directors were not properly trained to deal with a situation like this. Employees need to be compensated for their time, and…

    • 1312 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Interwest healthcare

    • 920 Words
    • 4 Pages

    Interwest Healthcare Corp. is a non-profit organization. This organization has not been doing well in the healthcare industry for the last couple of months. Interwest’s CFO found that the employees are not giving full concentration while data entry. Interwest continuously making wrong report and for this reason it deprived of getting federal funds from Government, which is a huge loss for them. The CFO Mr. Sing addressed the problem and managed a meeting with the employees including the CEO in order to fix the problem; but, the result is zero. Moreover, the employees said Mr. Sing is not taking care of patients. The CEO feels pressure do not maintain the commitment he made with the high authority of the company. Finally, in order for properly manage the company; the CEO hired a consultant with respect to get a constant decision that arises daily.…

    • 920 Words
    • 4 Pages
    Good Essays
  • Good Essays

    BBDE casestudy

    • 883 Words
    • 3 Pages

    1. What decisions or actions taken by the individuals in this case are questionable? The first problems identified in this case was that the company had no laws and regulations. I think the decisions of everyone in this case are questionable. No one, from the board of directors, Jamie, Don, and Randy, is willing to stand up to Rulan and hold him accountable for his actions. With the information given it seems at Rulan is more concern about micromanaging trivial things like the color of the carpet than setting corporate laws or regulations. Because there is no regulations in place Rulan seem to look over the important issues within the company. Within the background of Rulan they spoke about how one class in college help make him think he was a master of accounting. The company also was paying for expensive for at least one person that wasn’t an employee of BBDE. Jamie received receipts for the trip to Europe and noticed the company also was paying for Rulan wife to travel along before the conference. There was no proof of how much the travel expenditures actually came to, but there was a reimbursement check written five week before. Rulan was making decisions that affected the company, with no input from the board or staff. BBDE’s management, board of directors, and Don were mismanaging or not managing the company correctly. Rulan and Don’s management ideas seemed to be if you can get away with it then do it.…

    • 883 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Webref Case Study Rrf

    • 429 Words
    • 2 Pages

    On 8/27 agent Barbara arrived at the office at 0743. It states in WebRef the office opens at 0700; Barbara stated the office opens at 0730. WebRef is a tool used to communicate with customers, suggest the time in WebRef reflect the correct time and the office is open at the published time. When analyst arrived in the office agent Barbara was talking on her cell phone with a drink in front of her on the counter. She put the phone on the counter and offered a greeting. When analyst introduced herself Barbara then took the phone and the drink to the back office and ended the phone conversation. No claims when taken. Barbara used several of the elevate behaviors when interacting with co-workers and when answering the phone. There were no PPQ forms available and a sign on the back file stated If no PPQ forms are available direct customer to aa.com/baggage. There should always be a supply of PPQ forms available. Directing a customer, who in the baggage office to get their own PPQ form because of our error is not elevating the customers experience during a challenging situation. Barbara used WebRef to find many of the baggage policies and procedures and interview answers. Barbara did not know the process when a customer losses something on a flight (blue card or aa.com/lost and found), what to tell a customer requesting a bag fee refund or when to call for a CRO. She did not know that both a…

    • 429 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Mgmt 520

    • 1207 Words
    • 5 Pages

    References: Jennings, M. M. (2012). Administrative Law. In Business: It 's Legal, Ethical, and Global Environment. (9th ed.). (pp. 54-58). Mason, OH, USA: South-Western Cengage Learning.…

    • 1207 Words
    • 5 Pages
    Powerful Essays
  • Good Essays

    Cerner

    • 1500 Words
    • 6 Pages

    This case analysis is based on the events that occurred on March 13, 2001 and the days that followed at Cerner Corporation. On that day the Chief Executive Officer of Cerner Corporation, Neal Patterson, sent a memo to the company’s managers via e-mail. In the message he advised the managers of his disgust with their disregard of punctuality and work ethic which he felt was as a result of the managers’ lack of leadership skills. The e-mail message was later obtainable for viewing on the Yahoo website to the public, including existing and potential investors and stock market analysts.…

    • 1500 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    The purpose of this paper is review the current market trends and conditions for FedEx. There are numerous ways that a company can become a success or become a failure. The market trends and conditions are just of those reasons. Team A has analyzed the market trends and conditions by reviewing FedEx's operating structure, competitors, the impact of government regulations, price elasticity of demand, along with a supply and demand analysis.…

    • 4943 Words
    • 19 Pages
    Powerful Essays
  • Satisfactory Essays

    • Explain the managerial responsibilities related to administrative ethical issues. If none were stated, what should have been done?…

    • 1320 Words
    • 6 Pages
    Satisfactory Essays
  • Good Essays

    In the case, Caroline Weese, the CIO of North American Financial, was in a bind with the head executives and it was her time to present to them her justification of the IT budget. The executives didn’t see the value in the IT investments after pouring millions of dollars into it, and was looking to Caroline to answer the problem. Caroline had great IT management that followed every standard that ensured IT processes were efficient, cost effective, and on par with industry regulations, but had no way to prove to the executives the rate of return on the investments. She admitted that it was IT’s responsibility to for the quality of work, its timely delivery, and its cost, but they are not responsible for monitoring which projects will deliver the most business value. She told the executives that they are going to have to work together to ensure that the business is investing in the right projects and delivering benefits. This resulted in the agreement on an IT…

    • 676 Words
    • 3 Pages
    Good Essays
  • Good Essays

     The company was being mismanaged or not managed correctly. It seemed as thought the company lived by a rule of, “As long you can get away with it, then your action were okay.…

    • 858 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    First glancing over the Königsbräu-TAK case many thoughts arose about how to increase efficiency, streamline business, create better relations, in and out of the work place, and resolve the problem of the Commercial Department Director, Dimitri Brodsky. Brodsky had a multitude of social and management issues when it came to Königsbräu-TAK. Discussed throughout the paper below we outline the issue and support our thoughts with theories discussed upon in class. We formulated a series of potential recommendations the firm can take in response to losing profits due to Brodsky’s poor management style. We applied applicable theories to support how these actions can benefit the firm and Brodsky as a whole.…

    • 1819 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Cost Justified

    • 866 Words
    • 4 Pages

    Managers face many challenges in the day to Day operations of their business. Often times some of the greatest challenges come from within their own ranks, as superior managers use their position and influence to coerce one to make decisions or commit acts that are sometimes on the boundaries of the law and often cross the ethical line. In the case of “Cost Justified,” we are introduced to Joe, the District Manager of Computer Operations for a large company. Joe is confronted with an ethical dilemma when he is confronted by is superior, Mary, and instructed to perform and unethical act. This paper will examine this case from an ethical and legal perspective and identify the stakeholders and their interest and help Joe conclude that he can live with.…

    • 866 Words
    • 4 Pages
    Good Essays
  • Good Essays

    In the case study on the Goshe Corporation, we are introduced to the head of the organization, Banyon. He announced that there would be an average salary increase of 7% for workers. The problem began to arise when the Finance division only received a 5.5% salary increase. The scientific programmers in the Finance division felt that their Electronic Data Processing (EDP) efforts should be duly rewarded, at least as much as any other employee at the Goshe Corporation, considering that this software shortened work schedules and lowered manufacturing costs. This inherently contributes directly to the bottom line, corporate profitability. The EDP programmers felt they did not receive a proper chance to prove they are acting to create profits for the Goshe Corporation. As a response to their perceived ill-treatment, the EDP programmers created a close shop environment and developed a hostile attitude towards other departments. As time passed, EDP became a division of its own, which was a project driven division. EDP became renamed MIS, Management Information Systems, and the head of EDP became the head of MIS.…

    • 2276 Words
    • 10 Pages
    Good Essays
  • Good Essays

    Is the rookie ready?

    • 653 Words
    • 2 Pages

    On reading the case and the readings provided with it, my initial thoughts regarding the case were completely unfavorable. There was an ongoing management crisis in Driscoll Software on the event of an experienced and reputed manager, Alessandra Sandovat resigning the company due to her future ambitions and conflict of behaviors with the leader, Tim O’Connell. What happened after this incident made me decide that both the leadership and managerial skills exhibited in the case weren’t up to the mark.…

    • 653 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Dashman Case

    • 576 Words
    • 3 Pages

    Mr. Post found to be interested in taking only authority by virtue of implementing new policies. Mr. Post didn’t visit plant despite of his experienced assistant advice and went ahead to sends letters directly to purchase executives without intimating plant managers.…

    • 576 Words
    • 3 Pages
    Satisfactory Essays