Final Exam Case Study:
Final Exam Case Study:
Company Q’s Troubled Waters
By: Robert F. J. Gleadall, R.E.T.
Project Management, BTE-3420
Instructor: Rhonda Betker, MBA, PMP
January 25, 2014
Northern Alberta Institute of Technology (NAIT)
Final Exam Case Study: Company Q’s Troubled Waters
Introduction
In 2008, all of the Fortune 500 companies are having a great year because of the strong economy. One of the companies benefiting from this is Company Q, managed by a twenty year veteran CEO, Derek and Director of Customer Relationship Management, Casey. However, even with the strong market, Company Q was failing to meet its goals (of being on time and on budget) with this six-month-old project referred to as the Customer Master File project. For this reason, Derek approached Casey to take on the oversight of this project in order to be successful in meeting its objectives.
The main purpose of this paper is to analyze what Casey did to achieve her finite level of success, resulting in a positive reaction in realigning the projects main objectives. In order to meet this level of success, Casey would first need to sit down with all of the stakeholders in order to develop the necessary strategy for success. After meeting with the stakeholders and thoroughly studying the parameters and the projects deficiencies, Casey would need to start-off by initiating the first knowledge area referred to as Project Integration Management Plan (PMBOK 5, p. 61). By taking this first step, Casey would set up a new Project Charter (PMBOK 5, p. 63), allowing her the authority to make any of the necessary changes that would make the project successful. What is needed now is to analyze the causes that brought about the deficiencies in this job.
Cause and Effect
The Social and Technical Issues That Caused These Problems
After Casey’s initial analysis was completed, she was able to highlight some of the many causes of
Company Q’s Troubled Waters
By: Robert F. J. Gleadall, R.E.T.
Project Management, BTE-3420
Instructor: Rhonda Betker, MBA, PMP
January 25, 2014
Northern Alberta Institute of Technology (NAIT)
Final Exam Case Study: Company Q’s Troubled Waters
Introduction
In 2008, all of the Fortune 500 companies are having a great year because of the strong economy. One of the companies benefiting from this is Company Q, managed by a twenty year veteran CEO, Derek and Director of Customer Relationship Management, Casey. However, even with the strong market, Company Q was failing to meet its goals (of being on time and on budget) with this six-month-old project referred to as the Customer Master File project. For this reason, Derek approached Casey to take on the oversight of this project in order to be successful in meeting its objectives.
The main purpose of this paper is to analyze what Casey did to achieve her finite level of success, resulting in a positive reaction in realigning the projects main objectives. In order to meet this level of success, Casey would first need to sit down with all of the stakeholders in order to develop the necessary strategy for success. After meeting with the stakeholders and thoroughly studying the parameters and the projects deficiencies, Casey would need to start-off by initiating the first knowledge area referred to as Project Integration Management Plan (PMBOK 5, p. 61). By taking this first step, Casey would set up a new Project Charter (PMBOK 5, p. 63), allowing her the authority to make any of the necessary changes that would make the project successful. What is needed now is to analyze the causes that brought about the deficiencies in this job.
Cause and Effect
The Social and Technical Issues That Caused These Problems
After Casey’s initial analysis was completed, she was able to highlight some of the many causes of
References: Project Management Institute, Inc., (2013) A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition. p. 61, Newtown Square, Pennsylvania