Chapter One:
Summary:
All managers should understand the importance of the human resource management. Doing so helps managers avoid problems like hiring the wrong person for the job. And more important, it can help ensure that the managers get results through people. Line managers’ human resource duties include placing the right person on the job, and orienting and training new employees. The human resource manager’s duties include supervising his own employees, coordinating the company’s overall personnel policies, and assisting and advising line managers in the areas of human resource management.
A changing environment today is influencing what human resource managers do and how they do it. Globalization means more competition, and more competition means more pressure to lower costs and to make employees more productive and quality conscious. Technology is requiring more employees to be technologically well informed and pressuring employers to improve their human resource process by applying new technological tool. There is more emphasis “knowledge work” and therefore on building “human capital”, the knowledge, education, training, skills, and expertise of a firm’s employees. Workforce and demographic changes mean that the work force is becoming older and more diverse.
Changes like these are manifesting themselves in important trends in human resource management.
*Traditionally, personnel/HR managers focused on transactional issues such as hiring and firing employees and running the payroll department.
*Today with employers competing in a challenging new environment, employers expect and demand more from their HR managers.
*For example, they expect their human resource management teams to focus more on big picture issues including instituting human resource policies & practices that support the company’s strategic objectives; to find new, more efficient ways to provide transactional services; and to have new