Be able to identify agreed ways to gain entry to and leave individuals homes
Entry and departure to the service users home will have been agreed at the initial risk assessment and if a key safe is installed then the code will have been disclosed. Other ways of entry could be by being let in by a relative or family member and this should be advised by the carer’s office. This should also be documented in the care plan folder. Agreed times and preferences in respect of entry and departure will also be documented in the care plan folder
Be able to gain entry to an individuals hom
Entry and departure will be usually by use of a key safe, a relative, home manager or the service user themselves. The service user will usually be expecting a visit by their carer who should always introduce themselves to the service user and show their identity card.
Be able to take appropriate action when unable to gain entry to an individual's home
If the carer is unable to gain entry then they should ring their office and inform them of the problem. The office will then attempt to contact the service user by telephone and if this is unsuccessful then a relative of registered key holder will be informed. In some cases it may be necessary to contact the emergency services if there is immediate cause for concern. These are the usual agreed ways of working in my organisation. It will be crucial to record and report any difficulties to the office so this information can be shared with others on a need to know basis
Be able to deal with emergencies encountered after gaining entry
If the carer finds themselves in an emergency situation after gaining entry then depending on the type of emergency then they should contact the appropriate emergency service and their office so the that the event/incident can be reported and recorded. The type of emergency