Unit 4222-226 Gain access to the homes of individuals, deal with emergencies and ensure security on departure.
1
1.1
Entry and departure to the client’s homes would have been agreed at the initial assessment. This information would have been included in the red folder which is left on the premises. If installed the keysafe code would have also been disclosed along with the agreed times of entering and departing and who to contact if no answer.
If obtaining access through another way i.e. a visitor lets me in, I would need to document it in the daily care plan.
1.2
Any special requirement would have also been discussed at the initial assessment ie entry by the front or back door, keysafe number, security door number, whether they would like the doorbell rung before entering etc.
2
2.1
If there is due to be a visit other than the scheduled visits, the client or a family member would be informed by telephone. This extra visit maybe for a risk assessment or to discuss updating their care plan or a carer may need to be present for an occupational therapists visit.
2.2
Whenever I have entered a clients home by keysafe I will always shout ‘hello it’s Amita’ to make them aware of my presence. I would also knock on the bedroom/living room door for extra awareness. If I am new to the client I would show them my identity badge and explain who I am.
2.3
I would gain entry to the clients’ home in the way agreed at the initial assessment.
3
3.1
Possible reasons for being unable gaining entry in the agreed way include:
-Client not answering the door.
-Key missing from keysafe.
-Keysafe code changed without notifying RCA.
-Access refused by client of family member.
3.2
RCA’s policy for what to do if access is not possible is to call them and let them know. The office will decide on the next action. They may call the client to make them aware their carer is outside. If there is no answer I would go straight to my next client. If the client answers, I would wait