Glasgow Airport
CASE STUDY:
THE GLASGOW AIRPORT ATTACK FROM A BUSINESS CONTINUITY AND CRISIS MANAGEMENT POINT OF VIEW
Abstract: Glasgow Airport is owned and operated by BAA Ltd. Handling over 8. 8 million passengers a year; it is the busiest of the three BAA-owned Scottish Airports. Glasgow is situated in the west of Scotland with the airport some 7 miles to the west of the city centre near to the town of Paisley. On 30 June 2007, the second busiest day of the year due to the school holidays commencing the previous day, Glasgow Airport became the target for a car bomb attack, which propelled the airport into the glare of the world’s media and created severe business continuity issues for the airport. In line with BAA group requirements, Glasgow Airport has a fully functioning business continuity management (BCM) strategy. This came into its own during the incident and this case study details the attack and its repercussions, overviews the response and highlights the lessons learned.
Author: Gillies Crichton, ABCI, is currently head of compliance at BAA Glasgow Airport which incorporates safety, environment, business continuity, risk management and emergency planning. He previously spent 17 years within the BAA Airport Rescue and Firefighting Service in Scotland with seven years as the Senior Airport Fire Officer at Glasgow Airport and nine years within the Retained Fire Service in Lothian and Borders Fire and Rescue Service. He has a great deal of experience in setting up and running crisis management and business recovery teams.
Business Continuity Journal, Volume Two, Issue Three Page 18
The incident
At 15:11 hours on Saturday 30 June 2007, a Jeep Cherokee 4x4 vehicle gained unauthorised access to the inner forecourt of Glasgow Airport. The vehicle manoeuvred in an attempt a run directly at door two of the main terminal building and to gain entry into the main check-in area of the terminal building. Flames were seen issuing from the vehicle and onto the front of the
THE GLASGOW AIRPORT ATTACK FROM A BUSINESS CONTINUITY AND CRISIS MANAGEMENT POINT OF VIEW
Abstract: Glasgow Airport is owned and operated by BAA Ltd. Handling over 8. 8 million passengers a year; it is the busiest of the three BAA-owned Scottish Airports. Glasgow is situated in the west of Scotland with the airport some 7 miles to the west of the city centre near to the town of Paisley. On 30 June 2007, the second busiest day of the year due to the school holidays commencing the previous day, Glasgow Airport became the target for a car bomb attack, which propelled the airport into the glare of the world’s media and created severe business continuity issues for the airport. In line with BAA group requirements, Glasgow Airport has a fully functioning business continuity management (BCM) strategy. This came into its own during the incident and this case study details the attack and its repercussions, overviews the response and highlights the lessons learned.
Author: Gillies Crichton, ABCI, is currently head of compliance at BAA Glasgow Airport which incorporates safety, environment, business continuity, risk management and emergency planning. He previously spent 17 years within the BAA Airport Rescue and Firefighting Service in Scotland with seven years as the Senior Airport Fire Officer at Glasgow Airport and nine years within the Retained Fire Service in Lothian and Borders Fire and Rescue Service. He has a great deal of experience in setting up and running crisis management and business recovery teams.
Business Continuity Journal, Volume Two, Issue Three Page 18
The incident
At 15:11 hours on Saturday 30 June 2007, a Jeep Cherokee 4x4 vehicle gained unauthorised access to the inner forecourt of Glasgow Airport. The vehicle manoeuvred in an attempt a run directly at door two of the main terminal building and to gain entry into the main check-in area of the terminal building. Flames were seen issuing from the vehicle and onto the front of the