Preview

Hank Kolb – Director of Quality Assurance

Satisfactory Essays
Open Document
Open Document
293 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Hank Kolb – Director of Quality Assurance
1.
2. a) What general steps should Hank follow in setting up a continuous improvement program for the company?

Hank should first analysis the cost of quality since the high quality problems are made by lack of training, motivation, communication and testing. They can measure the appraisal costs, prevention costs, internal failure costs and external failure cost through the cost of quality measurement. After the measure of the cost, the Hank should follow “ plan, do, check and act” steps to make improvement to satisfy the six-sigma standards. To implement a six-sigma improvement program, the company should follow “ define, measure, analysis, improve and control”. Then, the hank needs to train and make the new policy for all the employees. To make a good communicate and motivated environment among current workers. Thereafter, the company needs to define the limit and the boundary for their equipment, and change to more efficient machines. The hank also needs to define a team leader. The leader should translate the needs from different customers to the requirements of the products. And then, the company can come up a new flow chart that better fit for their production process. Once all the processes have been defined, the Hank should set up a new measurement system. The new measurement system should identify the key process that affects most on the cost and the process that gets the most defective products. Then the company can analysis the cause of the defective products and try to decrease the rate of defective products. b) What problems will he have to overcome to make it work? One of the problems for the Hank is “ lack of quality attitude”. To avoid this problem, the company should take more time to redirect all the employees with a specific process definition.

You May Also Find These Documents Helpful

  • Good Essays

    Bus 643 Week 3

    • 823 Words
    • 4 Pages

    attempt to solve the turnover problem; better hiring decisions will need to be made. It…

    • 823 Words
    • 4 Pages
    Good Essays
  • Better Essays

    Six Sigma is a modern and new idea often contrasted and compared with Total Quality Management (TQM). Be that as it may, when it was conceptualized, it was not planned to be a substitution for TQM. Both Six Sigma and TQM have numerous likenesses and are good in…

    • 1382 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Concord Bookshop Paper

    • 800 Words
    • 4 Pages

    Behavior changes of the employee is another strategic renewal to achieve and increase customer service. Implementation of change to employee action, interaction with customer, and responsibilities are difficult. These behavior alteration in employees and leaders need to be long and sustainable. " The wayan employee behaves impacts the bottom-line performance of the company." (Spector, 2010) Management can motivate an employee by allowing them to be part of the changes, listening to his or her concerns, ideas, and…

    • 800 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Task1

    • 330 Words
    • 1 Page

    There are three main types of costs associated with producing quality products. If we are aware of the following costs of quality, and implement them in areas in need of improvement, the quality of our merchandise will improve, our customer satisfaction will improve, and our reputation will improve, resulting in a more prosperous business.…

    • 330 Words
    • 1 Page
    Satisfactory Essays
  • Powerful Essays

    1.0 Production System.................................................................................................iii & iv 1.1 Inputs 1.2 Transformation of Inputs/Processes 1.3 Outputs 2.0 Decision Making............................................................................................................v 2.1 Strategic Decisions 2.2 Production, Planning and Control Decisions 3.0 Process & Product Strategy................................................................................vi & vii 3.1 Stages for introducing a new product 3.2 Technology Resources 3.3 Human Resources Used In Production & Impact of Technology on HR 3.4 Process Flow 3.5 Capacity 4.0 Facilities Strategy.................................................................................................viii & ix 4.1 Location 4.2 Factory Layout 5.0 Quality Strategy................................................................................................x, xi & xii 5.1 How is quality maintained? 5.2 Does this fit with any approaches? 6.0 Inventory Management.............................................................................................xiii 6.1 Methods of Inventory Control 7.0 Environmental Sustainability......................................................................................xiv 7.1 Issues, pressures or responsibilities surrounding the factory 8.0 Appendices.................................................................................................................xv…

    • 4168 Words
    • 17 Pages
    Powerful Essays
  • Satisfactory Essays

    What is Six Sigma, and it what ways can it be used to reduce the costs of a company’s OMM process? In…

    • 697 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    As employees of an organization we are required to ensure the welfare of the same at all times. Sometimes we see and analyze certain processes carried out and it is understood that there is any way in which these processes can be improved. It happens that we are not prepared to report that such changes are needed for reasons that are varied. There are positions in companies that are responsible for ensuring that all processes, products and services offered comply fully with the expectations of customers. The so-called "quality controls" are the order of the day in different industries thus minimizing the losses that come when we could make a claim for defective product or service. The following provides an example of how practical quality control is essential in company.…

    • 762 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    One of the main issues with performance is quality control. Wally should focus on cross-training the employees so they can complete more than one production process and at the same time have a wider picture of…

    • 585 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    This process means that Six sigma has to be kept in mind from the identification of needs and objectives all the way through to when the objectives are met and need to be sustained. When Six sigma is implemented within 3M, different objectives will be set with six sigma and the reduction of waste in mind. These objectives are usually linked to specific business processes which have been prioritised for specific reasons such as value to the business or resources required. Once these objectives have been set, Six sigma shapes the plan or strategy of how these objectives can be achieved, this means the Six sigma programme has to be closely aligned to corporate strategy.…

    • 1571 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    This methodology is also referred to as ‘improve for Six Sigma’. It succeeds by measuring defective processes and then improving them. As long as there is no challenge of new products and services, the DMAIC approach is acceptable. This methodology of Six Sigma is a list of process steps which when executed in sequence helps in achieving an end goal of reduction in the number of process defects. This process ensures the continuous incremental improvement of the product or process.…

    • 474 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    "The Six Sigma Define, Measure, Analyze, Improve, Control (DMAIC) Process"1 Six Sigma – DEFINE process includes: • Define the project: purpose, scope, and resources in the charter • Develop the SIPOC (Suppliers-Inputs-Process-Outputs-Customers) map to understand the process • Determine project goals the fit customer needs (Voice of the Customer) Six Sigma – MEASURE process includes: • Collect baseline data on suspected problem • Plot the data in time order • Use Pareto charts to pinpoint occurrence • Calculate process sigma • Create detailed process maps to analyze waste and bottlenecks Six Sigma – ANALYZE process includes: • Focus on the problems identified in the "Measure" process • Brainstorm as many potential causes as possible • Select a few of the most likely causes and collect data on them • Use statistical methods to quantify the effects Six Sigma – IMPROVE process includes: • Brainstorm many ideas for improvement • Select solutions: select criteria to assess alternative solutions, then evaluate alternatives through testing • Develop plans, including tasks, timelines, budget, resources, and stakeholders • Plot the selected solutions using PDCA cycles • Implement plans, including the means by which you will check results • Interpret the charts to quantify effects of solutions • Evaluate overall results against the methods used to achieve them Six Sigma – CONTROL process includes: • Document the new methods in order to develop standard work procedures • Provide training to those who will use new methods • Monitor implementation and make course corrections • Create a process to update and improve the method • Summarize and communicate key lessons learned to others…

    • 1549 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Hank has come in to put some structure around the quality process, which will be a challenge due to the fact that there is a very low accountability on quality. There is really no concern for quality as long as the job got done. Schedule is the main priority and quality is just a secondary thought. There main concern is getting their product out the door, even if there are flaws and potential defects. The company doesn’t appear to have any concern with how to fix their problems and improve their process and product. They are only concerned with the short-term fix needed to get the immediate work done.…

    • 1021 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    In every organization, measuring and reporting the cost of quality (CoQ) is an important issue they must consider. Quality is a critical factor to defeat competitor and to retain customer and to meet the customer’s need. CoQ is a sum of conformance cost (cost for prevention of poor quality) and nonconformance cost (cost of poor quality caused by product and services failure). CoQ analysis link and relates improvement actions with associated customer expectations and this is seen as the coupling of reduced costs and increased benefits. Nowadays, many organizations seeking the best practiced of CoQ based on the existing CoQ approach. Hence, the cost of doing a quality job, conducting quality improvements and achieving goals must be carefully managed, so that the long-term effect of quality effect of quality on the organization is a desirable one. These costs must be a true measure of the quality effort, as well as the best determined from an analysis of the costs of quality. The analysis as such provides a method of assessing the effectiveness of the management of quality and it is a means of determining problem areas, opportunities, savings and action priorities. There are various models and one of it is the PAF (Prevention, Appraisal and Failure) model. Overall, this model basically split the quality related activities cost into three namely prevention cost (cost associated with the design, implementation and maintenance of the TQM system), appraisal costs (costs associated with the suppliers’ and customers’ evaluation of purchased materials, processes, products and services to ensure they conform to specifications) as well as failure costs (costs that occur when the results of work fail to reach designed quality standards).…

    • 969 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    The Six Sigma’s problem solving methodology DMAIC has been one of several techniques used to improve quality. In a manufacturing company, it is an effective mechanism to be able to delight customers and thus effectively compete in the market. DMAIC has a better way to improve work process by eliminating the defects rate in the final product. It is consists of five phases: define, measure, analysis, improvement and control. In this paper, the researchers are going to evaluate a company’s process in order to perform the said methodology.…

    • 2679 Words
    • 15 Pages
    Powerful Essays
  • Satisfactory Essays

    THEORY MATRIX

    • 644 Words
    • 2 Pages

    TheoristMajor Concepts Process of Theory ProposedProcess-Driven Quality Requirements Customer-Driven Quality Requirements Company Example That Has Applied This TheoryDemingProblems in a process are not rooted in motivation or commitment of the workforce, but is due to flaws in the design of the system.PDCA cycle (plan, do, check, act). 14 points to transform management practices.Many of his 14 points are process-driven, such as breaking down barriers between departments will lead to a reduction of waste, errors, and delay. His idea on constantly improving the system of production and service is customer-driven because it focuses on providing the best possible products to customers.ToyotaJuranFocuses on parts of the organization, not whole. He also defined quality as fitness for use, and developed concept of cost of quality. Three basic steps to progress Ten steps to quality improvement The Juran Trilogy Jurans Pareto PrincipleJuran was an engineer and he firmly believed that quality does not happen accidentally, therefore all of his theories are process driven organizations need to determine who its customers are and plan for quality through every step of the process.Quality planning is the first stage of his trilogy and is basically aligning an organizations products and processes with customers needs.Bausch LombIshikawaHe focused on user friendly quality control and emphasized the internal customer.Cause and effect diagram (fishbone diagram) Quality circlesHe emphasized on the internal customer, meaning that during each step in the creation of a product or service, the department will need to treat the next department as a customer, so that quality is controlled at every step. This is how Isikawas method is process-driven because every process is tightly connected to the next.His quality requirement is customer-driven because he pushed for the concept of company wide quality control that called for continued customer service. He believe that management…

    • 644 Words
    • 2 Pages
    Satisfactory Essays