Home Depot Case
Home Depot fix or not Lady?
Alan E. Paschal
MGMT 302A
November 27, 2013
Laryssa Ziolkowski
Home Depot fix or not Lady?
Home Depot is a home improvement retailer that is trying to stay with the other rival home improvement stores like Lowes. Home Depot was founded in 1979 in Atlanta, Georgia the first home depot was around 60,000square feet with about 25,000 sku’s. The biggest problem was they were still using the same technology in 2010 that they had in 1990’s (Home Depot, 2012). They need to update all their technology as it will let them use their employees in different ways then they are using them now. Their philosophy of customer service of “whatever it takes” needs to be put to the test (Home Depot, 2012) Operating …show more content…
In the past, the P.O.S system has been separate from the inventory systems. The new operating systems are integrated and make keeping things in stock and ordering product much faster and accurate. This function helps keeps cost down in all aspects of the business. The fact that hardware and the software are going to be obsolete should be an important reason to upgrade the older systems. Systems going down at the wrong time could cost the business customers. (Streicher, …show more content…
They can make my trip to the store quicker. The larger retailers like to change the set of the store and move stuff around thinking that it will sale better if it is not kept in the same place. Taking into account that product is moved in out of season and also Discontinued these types of things are understandable. They just need to keep the big ticket items in the same place so the customer does not have to look for them for too long or they may just leave and go to the other retailer were they know the product is. The one thing that would put them over the top would be price matching cause with the cost of gas if the customer knew they could get it at the same price as the other store they would just buy it
Alan E. Paschal
MGMT 302A
November 27, 2013
Laryssa Ziolkowski
Home Depot fix or not Lady?
Home Depot is a home improvement retailer that is trying to stay with the other rival home improvement stores like Lowes. Home Depot was founded in 1979 in Atlanta, Georgia the first home depot was around 60,000square feet with about 25,000 sku’s. The biggest problem was they were still using the same technology in 2010 that they had in 1990’s (Home Depot, 2012). They need to update all their technology as it will let them use their employees in different ways then they are using them now. Their philosophy of customer service of “whatever it takes” needs to be put to the test (Home Depot, 2012) Operating …show more content…
In the past, the P.O.S system has been separate from the inventory systems. The new operating systems are integrated and make keeping things in stock and ordering product much faster and accurate. This function helps keeps cost down in all aspects of the business. The fact that hardware and the software are going to be obsolete should be an important reason to upgrade the older systems. Systems going down at the wrong time could cost the business customers. (Streicher, …show more content…
They can make my trip to the store quicker. The larger retailers like to change the set of the store and move stuff around thinking that it will sale better if it is not kept in the same place. Taking into account that product is moved in out of season and also Discontinued these types of things are understandable. They just need to keep the big ticket items in the same place so the customer does not have to look for them for too long or they may just leave and go to the other retailer were they know the product is. The one thing that would put them over the top would be price matching cause with the cost of gas if the customer knew they could get it at the same price as the other store they would just buy it