Hospital Research and Patient Satisfaction

A STUDY ON ASSESSING PATIENT SATISFACTION IN A TERTIARYCARE SERVICE HOSPITAL IN BHAVNAGAR, INDIA

Submitted by |ACKNOWLEDGEMENT |3 |
|2 |ABSTRACT |4 |
|3 |INTRODUCTION |5 |
|4 |AIM AND OBJECTIVES |9 |
|5 |LITERATURE REVIEW |10 |
|6 |METHODOLOGY |32 |
|7 |DATA - ANALYSIS |35 |
|8 |FINDINGS |47 |
|9 |CONCLUSION |52 |
|10 |SUGGESTIONS AND RECOMMENDATIONS |53 |
|11 |REFERENCES |55 |
|12 |APPENDIX |60 |

ACKNOWLEDGMENT
First of all I wish to thank the great Gods for their blessing. I would like to thank my supervisor Dr. O. Francis for guiding and helping me in writing dissertation. I would also like to thank all of the faculties at my college who have taught me even for a single day. The knowledge and guidance I have gain from my tutors is indeed priceless. I would also like to record my sincere gratitude to my Father who helped and guided me, whenever I needed. Without his guidance and constant help this work would not have been possible. I should also thank my friends who were also there when I needed their help and support. I wish to thank Dr. J. Jivani and Dr. D. Shukla for their great support in selecting this topic and helping me collecting data and

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