Qlt1 Task 1

Assessment task 1
In any health care system, quality and safety of patient’s care is very important. According to my understanding, quality and safety of nursing care should include patient centred care, good communication, and teamwork. Also, a quality nursing care should be provided with dignity and respect, accountability, and advocacy.

The essential expertise of a health professional is to provide quality and safety to patient care which includes respect and dignity, advocacy, accountability, empathy, intentionality, and kind (Burhans & Alligood 2010, p. 1694). A nurse manager can develop strategies to provide quality and safe patient care to acquire better patient care outcome. Moreover, nurse educator can provide in services to the
staff of the ward to increase knowledge about the patient safety and quality care to effective and better outcome (Burhans & Alligood 2010, p. 1695). A patient-centred care describes to deliver care with involvement of patient’s values and beliefs. To make patient care plan, a health professional needs to consider patient’s physical needs, experience, choice of care and knowledge. Patient-centred care also includes respect and honesty, duty, empathy, and advocacy from a health professional. Patient-centred care provides outcomes which include satisfaction with care provided, feeling of well-being and a friendly therapeutic relationship with multidisciplinary team. It also involves patients preferences for being looked after, awareness of own health, opinions from family and individual needs (McCormack & McCance 2006, p. 476).

Workplace safety and culture is significant to gain better patient outcome (Chaboyer et al.
2010, p. 94). With appropriate culture amongst health care providers can reduce morbidity and mortality of the patient. A safe and well organized workplace culture can promote health and cost effective care to the clients. A safe and positive workplace culture described by effective communication, respect amongst clients and professionals, mutual perceptions of the significance of the safety and by confidence in the efficiency of precautionary measures. A positive workplace culture promotes leadership models, attitudes toward delivering care; maintain a staff-patient ratio, therapeutic relationship, teamwork, education and training. Effective teamwork and clear and concise communication promotes better handovers regarding patient care and also reduces mistakes or a near miss mistakes. It also gives education to the professionals to build a positive relationship with clients to attain their trust and confidence amongst health professional and health care system. It also provides a platform to learn new clinical skills to the new and experienced staff (Chaboyer et al. 2010, p.
98).

At my workplace, we have patient-centred care framework to provide care to the patients.
We have quality improvement aspect followed by audit to deliver better care and improve a current practice. As a result of the process I have come across the fact that most of the patients who have admitted into our unit were happy the way they received care during their hospitalization. It also brings attention to that positive and effective communication delivers better understanding to the patients about their care and options for their choice of care.

To conclude, a safe and quality patient care can be provided by patient-centred care. It builds strong therapeutic relationships among health professionals and clients. It also promotes safe workplace culture to staff and reduces prolonged hospitalization for patient by providing quality
care.

Reference List
Burhans LM & Alligood, MR 2010, ‘Quality nursing care in the words of nurses’, Journal of Advanced Nursing, vol. 66, no. 8, pp. 1689-1697.
McCormack, Brendan & McCance, Tanya 2006, ‘Development of a framework for person-centred nursing’, Journal of advanced nursing, vol. 56, no. 5, pp. 472-479
Chaboyer, W, Chamberlain, D, Hewson-Conroy, K, Grealy, B, Elderkin, T, Brittin, M, McCutcheon, C, Longbottom, P & Thalib, L 2013, ‘Safety culture in Australian Intensive Care Units: Establishing a baseline for quality improvement’, American Journal of Critical Care, vol. 22, no. 2, pp. 93-102.