For laundry department. The good thing is hotel would save lots of money when considering outsourcing in terms of space, machinery, detergents, electricity and water. Moreover, hotel would save on maintenance, and repairs of machinery, no ironing etc... and most of all laundry staff salaries.
On the other hand, hotel could lose some items on the way to the laundry services provider and back to the hotel and they would need larger stocks of the items that are sending to the laundry contractor.
For housekeeping department, the majority consider of benefit is saving money. There is more than 25-percent decrease in labor costs in the hotels where housekeeping was outsourced. Outsourcing the staff helps reduce not just the direct wages and benefits, but also the recruiting and training costs.
The disadvantage of outsourcing housekeeping is it is hard to ensure the quality of the outsourcing company provide, and it may not have the hotel’s own culture in it.
For spa service, the good thing for outsourcing is to increase the quality and outsourcing company could provide the professional services.
The additional cost may appear when a hotel wants to outsourcing a high-level or a professional spa company. Sometimes, they will not be driven by the same standards and mission that drives the hotel.