Sheldon Howard
March 1, 2015
University of Maryland University College
I. Project Description:
A. Introduction 1.Strategy for competitive advantage: Operational Effectiveness 2.Business process to be improved: Customer Appointment
B. Proposed solution and IT components needed to implement the project
1. Selected system
a) NIT4 Business Software will be used because of the on-premise and cloud-based deployment capabilities.
This system can be costumed designed to meet the requirements of usability, reliability/ availability, and cloud computing, which are all a high priority of the IT requirements for the system. This system can also be designed to meet the requirements to achieved an adequate appointment system. This system would be more cost effective than hire an expert to design a custom system from scratch.
2. Major hardware needed –
UMUC Haircuts will need a data connection to the Internet.
UMUC Haircuts will need a router.
UMUC Haircuts will need a computer.
C. Business resources needed to complete the project.
1. It Skills & Services –
Employees at UMUC Haircuts will need to be familiar with basic computer usage to access and input information into the appointment scheduling system software.
The owner should instal the system to insure it is functioning properly and to work out with the software company any problems or complaints. All UMUC Employees should be able to use the system to input customer information.
2. Cost of proposed solution –
Since UNIT4 Business Software is already designed it can save money from design software that can do the same task as this program. This software can also be used on any type of computer system, which will be cost effective as certain brands of computers is more expensive.
Since this software is made by a company instead of a contractor, they